cancel
Showing results for 
Search instead for 
Did you mean: 

Solar panel charger not working properly

Highlighted
New Neighbor

Re: Solar panel charger not working properly

Same problem here... Got the Video Doorbell 3, and installed the solar charger. Kept seeing it as 'not established' and the battery drained. Support sent me a replacement for the charger, and I just installed it and it still says 'not established'. Very very frustrating.

Highlighted
New Neighbor

Re: Solar panel charger not working properly

I’ve having the same issue with my Ring solar charger. It is not connected/charging my Ring doorbell. I have full sun all day. I’ve had to take it off & charge it 2x since installing it in September. The point was not to have to do that. And for $50, it should work! Please advise if I may send back for a replacement.
Highlighted
New Neighbor

Re: Solar panel charger not working properly

Your screenshot says your solar panel isn't connected. Have you tried taking it off and trying to reconnect? It should say connected next to solar status. If not I would definitely give Ring a call. We had this same issues and it turns out the doorbell was faulty so required a replacement, we had not even had the doorbell a year!