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Snapshot feature disappeared

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New Neighbor II

Snapshot feature disappeared

I had the snapshot feature enabled and working on a doorbell ver 2 and recently noticed it had quit capturing the snapshots (not sure when it quit exactly) and when I went to settings the option was no longer there. Is there anything I can do to get this functionality back? I assume it’s something Ring did on their end as I haven’t changed any settings on this doorbell since it had been working and since the option under the video settings has disappeared as well it just seems like a ring side issue. Any ideas on how to get it back would be appreciated. The video recording and everything else is working correctly. Thank you
1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: Snapshot feature disappeared

Hi neighbors! Thanks for bringing this to our attention. Looks like you got a sneak peek of our new Snapshot Capture. Snapshot Capture is currently available on the following devices purchased on or after October 23, 2019, however, we are excited to launch this for all neighbors in the near future. Thank you for your patience while we work to perfect this new feature! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.

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13 REPLIES 13
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New Neighbor

Re: Snapshot feature disappeared

Hi

 

I also had  the Snapshot feature, but it disappeared a few days ago, I was on the phone with support but they couldn’t solve it, they are still working on it and was supposed to revert back when they found a solution.

 

Really miss this feature

 

Anders

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Community Manager

Re: Snapshot feature disappeared

Hi neighbors! Thanks for bringing this to our attention. Looks like you got a sneak peek of our new Snapshot Capture. Snapshot Capture is currently available on the following devices purchased on or after October 23, 2019, however, we are excited to launch this for all neighbors in the near future. Thank you for your patience while we work to perfect this new feature! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.

View solution in original post

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New Neighbor

Re: Snapshot feature disappeared

This problem was NOT solved, it is an existing problem.  Ring, please do not tag this as a solved problem. My timeline/snapshot also disappeared from my timeline with no apparent solution from Ring.

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New Neighbor II

Re: Snapshot feature disappeared

I notice that it now says in your article you linked to about snapshot that it is available on all ring products so how do I get it back working? I really liked the feature especially since my doorbell misses most of the action until people are leaving. At least this way I have the off chance that a snapshot pic would be taken when someone had started down the sidewalk or at the door instead of pulling away before the doorbell captured a image.

Thank you in advance for your prompt attention to this matter.
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New Neighbor

Re: Snapshot feature disappeared

I installed my ring doorbell pro about 20 days ago and it too has stopped capturing snapshots? At least I now know this is a problem and it has not been resolved. Anyone have the same issue and was able to resolve since ring isn't helping?
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New Neighbor

Re: Snapshot feature disappeared

I installed a floodlight can which is also not acquiring snapshots. I have called ring customer service numerous times and no one has any information. Any insight?
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New Neighbor

Re: Snapshot feature disappeared

I don’t even have the option to enable it under Video Settings where all instructions say. But there is an option called Snapshot Capture under Device Settings. This is enabled but doesn’t work that I can see. This is on my video doorbell pro.

Is it obvious that there is a snapshot in the timeline if it has worked? Rings instructions for this as so typically half-assed.

Thanks
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Neighbor II

Re: Snapshot feature disappeared

Is your Pro doorbell firmware up to date? Or does it have a number?
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New Neighbor

Re: Snapshot feature disappeared

Hi. It’s firmware is 2.2.00097. It’s a Video Doorbell Pro. Also running the latest iOS version of the app cheers