Snapshot feature disappeared

I notice that it now says in your article you linked to about snapshot that it is available on all ring products so how do I get it back working? I really liked the feature especially since my doorbell misses most of the action until people are leaving. At least this way I have the off chance that a snapshot pic would be taken when someone had started down the sidewalk or at the door instead of pulling away before the doorbell captured a image.

Thank you in advance for your prompt attention to this matter.