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Snapshot Capture not working Ring Doorbell Pro"

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New Neighbor

Snapshot Capture not working Ring Doorbell Pro"

As title says i had the featre when i had a bought a refurbished model had problems with the reset button where i couldent re boot sent me  new unit, seems firmware is updated dont know what old one was now no snapshot , ive re installed several times and re booted and nothing ????

4 REPLIES 4
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Community Manager

Re: Snapshot Capture not working Ring Doorbell Pro"

Hey @speedydog5! If you are still not seeing the Snapshot Capture feature in your timeline view, check out our help center article about activating this feature. You'll also find some tips and tricks on optimizing how snapshots are taken. I hope this helps! Smiley Happy 



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New Neighbor

Re: Snapshot Capture not working Ring Doorbell Pro"

none of that worked still waiting for a firmware update that still has not happened from your supposedly advance tech team, replaced doorbell twice and still same problem its unbelivable that for the cost of your units and amont you still cant get fixed totally unacceptable 

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New Neighbor

Re: Snapshot Capture not working Ring Doorbell Pro"

I have the exact same issue and tech also told me the exact same thing still no resolve!
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Neighbor II

Re: Snapshot Capture not working Ring Doorbell Pro"

How long has the pro been in service so far? Took mine 4 to 5 weeks to get updated firmware. Now it works fine
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