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Snapshot Capture Feature on Ring Video Doorbell 2

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New Neighbor

Snapshot Capture Feature on Ring Video Doorbell 2

Hi

 

I have managed to activate the Snapshot Capture Feature on my Spotlight Cam Battery but not on my Ring Video Doorbell 2,  it should be possible to activate it on the Doorbell 2?

 

According to this page is should:

 

https://support.ring.com/hc/en-us/articles/360034355652-Taking-Timeline-Security-Snapshots-Using-Sna...

1 ACCEPTED SOLUTION

Accepted Solutions
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New Neighbor

Re: Snapshot Capture Feature on Ring Video Doorbell 2

9 REPLIES 9
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New Neighbor

Re: Snapshot Capture Feature on Ring Video Doorbell 2

I am having the same issue.
Community Manager

Re: Snapshot Capture Feature on Ring Video Doorbell 2

Hi @Lomprayah  and @Camuser33, the snapshot feature is on a slow roll out and is currently only available for the devices listed in this Help Center article that were purchased after October 23rd, 2019. 

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New Neighbor

Re: Snapshot Capture Feature on Ring Video Doorbell 2

Will it be added to existing devices though? Or would I have to buy a brand new device after that date?
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New Neighbor

Re: Snapshot Capture Feature on Ring Video Doorbell 2

O.k., I understand the benefits and reasoning behind a slow roll out, but why only on devices purchase after 10/23/19 (Which is only a week ago!)?

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New Neighbor

Re: Snapshot Capture Feature on Ring Video Doorbell 2

Hi

 

Just remove the camera/Doorbell from ring app and re-install to get this feature, i did it with both my doorbell 2 and spotlight cam and now i have it on both

 

Anders

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New Neighbor

Re: Snapshot Capture Feature on Ring Video Doorbell 2

Remove as in delete the camera and go through the QR code rescan procedure to set it up again?
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New Neighbor

Re: Snapshot Capture Feature on Ring Video Doorbell 2

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New Neighbor II

Re: Snapshot Capture Feature on Ring Video Doorbell 2

Having a similar issue on a Doorbell Pro installed a couple of years ago.

 

If you delete it and add it again, would it keep all motion zones and recordings?

 

TIA.

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Community Manager

Re: Snapshot Capture Feature on Ring Video Doorbell 2

Hi @su_A_ve, happy to chime in here. You would need to set the Motion Zones back up again as you're going through the setup process. I'd also recommend saving any important recordings by downloading them prior to completing this step to ensure nothing is lost! Smiley Happy 



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