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Slow to connect to doorbell camera

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New Neighbor

Slow to connect to doorbell camera

Whenever there is motion or a door bell ring it seriously takes my cell to connect to see who is there. By the time it finally uploads the person has moved on. We are on fibre optic and have high speed internet and I always confirm device health and connection are good. Not sure the issue.
4 REPLIES 4
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New Neighbor

Re: Slow to connect to doorbell camera

I'm having the same or similar problem but it appears no one is interested in helping us. I was trying to get technical support but I was re-directed to community support where there is apparently none to be had. I was considering purchasing another video doorbell but if I can't get help with this issue I can't imagine why I would bother.

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New Neighbor

Re: Slow to connect to doorbell camera

Same here. About a month ago got a new camera. Worked great. Got the latest ring app and now I get slow connection or streaming errors. I email support but nothing. Ver5.28
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New Neighbor

Re: Slow to connect to doorbell camera

I found this to be true, however, when it goes off, you click on it, sometimes it goes "Live" and you have to turn back to  history.Then click on the time it went off, then it it takes a few seconds to show you what set the alarm off. Hope this helps. And sometimes it takes awhile in the history for the time you are looking for appears, this is why you hit "refresh" as many times as it takes. 

Nora Barteau
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Community Manager

Re: Slow to connect to doorbell camera

Hey neighbors! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength. 

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth is disabled. I hope this helps! Smiley Happy 



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