I'm having the same or similar problem but it appears no one is interested in helping us. I was trying to get technical support but I was re-directed to community support where there is apparently none to be had. I was considering purchasing another video doorbell but if I can't get help with this issue I can't imagine why I would bother.
I found this to be true, however, when it goes off, you click on it, sometimes it goes "Live" and you have to turn back to history.Then click on the time it went off, then it it takes a few seconds to show you what set the alarm off. Hope this helps. And sometimes it takes awhile in the history for the time you are looking for appears, this is why you hit "refresh" as many times as it takes.
Hey neighbors! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.
Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth is disabled. I hope this helps!