Hey @Tang. For your shared user, they may have two locations on their account, which is why they are unable to see the one that you shared with them. From the shared user's app, please follow these steps:
- Open the Ring app and go to the main menu at the top left
- Under the location's name above Dashboard, tap on that
- You should get a drop down menu that will have that location and another one that says (Shared)
- Select the Shared location and then the shared user should be able to see the device(s) from there
Hope this helps!
@Tang Thanks for getting back to me! For further assistance and so that you can get support tailored to your experience, please reach out to our support team for further help on this. Feel free to let us know how it goes! You can reach them here at any time.
I've just had the same issue with my wifes phone. I fixed this after a hint from a Reddit user.
So to fix the problem try deleting the shared suer that has issues getting access from the master Ring acount then resend the invite. The user will get an email invitiation and told they have an account and to just open the app. Once opened the 'Shared' location appears.
Hope this helps you.
Thank you so much for this. It's sad when Ring support can't give a proper workaround for a problem before they fix it. This is most definitely a bug that needs fixing.