Hello
I sent a shared user request to a family member. They created An account and verified their email, but it hasn’t taken them to the owners doorbell (me)
It’s asking them to scan a code to add a new device
Hey @Tang. For your shared user, they may have two locations on their account, which is why they are unable to see the one that you shared with them. From the shared user’s app, please follow these steps:
Open the Ring app and go to the main menu at the top left
Under the location’s name above Dashboard, tap on that
You should get a drop down menu that will have that location and another one that says (Shared)
Select the Shared location and then the shared user should be able to see the device(s) from there
Hope this helps!
@Tang Thanks for getting back to me! For further assistance and so that you can get support tailored to your experience, please reach out to our support team for further help on this. Feel free to let us know how it goes! You can reach them here at any time.
I’ve just had the same issue with my wifes phone. I fixed this after a hint from a Reddit user.
So to fix the problem try deleting the shared suer that has issues getting access from the master Ring acount then resend the invite. The user will get an email invitiation and told they have an account and to just open the app. Once opened the ‘Shared’ location appears.
Thank you so much for this. It’s sad when Ring support can’t give a proper workaround for a problem before they fix it. This is most definitely a bug that needs fixing.
This is a really annoying bug! But, that little work around fixed it perfectly! Thank you so much, random reddit user! Just delete the added user from the master phone’s Ring app, and reinvite. Then, you’ll be able to actually accept the invite on the second user’s phone and change the location to the shared location instead of the “home” default location. Make sure you have the Ring app already installed on the second phone. Bravo!