Hey @Tang. For your shared user, they may have two locations on their account, which is why they are unable to see the one that you shared with them. From the shared user’s app, please follow these steps:
- Open the Ring app and go to the main menu at the top left
- Under the location’s name above Dashboard, tap on that
- You should get a drop down menu that will have that location and another one that says (Shared)
- Select the Shared location and then the shared user should be able to see the device(s) from there
Hope this helps!