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Second Cracked Button

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New Neighbor

Second Cracked Button

Ive had my second Ring doorbell button crack. The first was about 2 months past the 1 year warantee. Ring customer service was great and replaced it at no cost.  Fast forward, my second doorbell's button has also cracked just after the warrantee expired. This time, they won't replace it. They feel a 35% discount on a new doorbell and paying extra for an protect plan is the solution. 

 

Why would anyone in their right mind spend $162.50 plus the cost of an protect plan on a product that's failed twice before from a company who doesn't stand behind thier product? It's a shame Ring continue to distribute a product with a known button material issue that generally fails outide of the 1 year warantee period. Apparently purchase of a protect plan seems to be the solution rather than correcting the push button material issue. What's your experience with this issue and customer support? I'm frustrated and dissapointed.