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Screw thread came off

New Neighbor

Screw thread came off

While I was removing the doorbell to charge the battery, the gold screw thread came off with the security screw and now I’m unable to reinsert the screw. I’m not really sure what to do or what replacement part to even get to fix this problem
Community Moderator

Re: Screw thread came off

Sorry to hear about this, @Marina06! Normally, I'd recommend the spare parts kits on our accessories page, but it seems the screw housing has come out as well. Thank you for the detailed description and image examples. 


If you are unable to reinsert this housing, or use the Video Doorbell using only one of the security screws, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 

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