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RingDoor Bell False Postives

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New Neighbor

RingDoor Bell False Postives

So my Ring Doorbell has worked well for almost a year, until recent updates were added. Now I get constant phantom motion alerts (some wake us up at night) and sometimes a person can walk to my door with no alert at all. I have played with all the various settings and have gone through troubleshooting guides and tips from the web.
1 REPLY 1
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Community Manager

Re: RingDoor Bell False Postives

Hi @dw076. Which model of Doorbell do you have? Would you mind posting a screenshot of your Motion Zones and your motion sensitivity slider? I'd be happy to take a look and see what helpful recommendations I can make to improve the motion detection for your Ring. Smiley Happy



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