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Ring video door bell randomly rings

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New Neighbor

Ring video door bell randomly rings

I just installed the ring video door bell and everything was working fine but randomly the doorbell would ring in my house and nobody would be there. It happened several times so we had to unhook that the bell didn’t ring so we could go to sleep atleast does anyone know if this issue ever happened to them before or have anything ideas for me.
1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: Ring video door bell randomly rings

Hey @jrancatore! If you are using a digital chime kit, and only the chime kit is going off by itself,  please ensure that chime is on our Chime Compatibility List. If the random ding alerts are also coming from the Video Doorbell to your app during these occasions, please check for any damage, debris, or objects near the Doorbell button. If this concern persists, I recommend reaching out to our support team for a more in-depth look. I hope this helps! Smiley Happy 



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35 REPLIES 35
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Community Manager

Re: Ring video door bell randomly rings

Hey @Giademarco10! A chime kit sounding on its own could be caused by touching wires, or shorted wires, whether at the chime kit or the door. Keep in mind, if your chime kit is mechanical, you do not need a diode installed. Which Doorbell model do you have? 



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New Neighbor

Re: Ring video door bell randomly rings

I have had the ring doorbell for months. It has worked great! Yesterday it rang, checked, no one there. I looked at the doorbell and the inner circle was glowing blue - circle. I touched the button and it rang. The notification on my phone stated that the door bell is ringing after I had touched it. I checked the device health and settings. All was working; battery life full, etc... At roughly 3:00AM it rang. Checked the door - no one there. Not a happy camper. Can you suggest the root cause and how to resolve? The doorbell is not just the "ding-dong" type, but it does not have a chime kit. it's a standard two wire installation w/diode. 

Thanks, John

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Community Manager

Re: Ring video door bell randomly rings

Hey @jrancatore! If you are using a digital chime kit, and only the chime kit is going off by itself,  please ensure that chime is on our Chime Compatibility List. If the random ding alerts are also coming from the Video Doorbell to your app during these occasions, please check for any damage, debris, or objects near the Doorbell button. If this concern persists, I recommend reaching out to our support team for a more in-depth look. I hope this helps! Smiley Happy 



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View solution in original post

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New Neighbor

Re: Ring video door bell randomly rings

We have had no problems, until this week! The door bell rings, the dogs go wild and there is no one there ( or around the corner , or by the cars.)  I got to the record of actions one the Rings and there is nothing there!  The battery is good, we are not wired to the old door bell.  Kind of unnerving!

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New Neighbor

Re: Ring video door bell randomly rings

We just had our ring doorbell installed yesterday and it randomly rings - no one presses the doorbell. In addition, the ring is connected to the chime that came with the house. It makes a noise as though a helicopter is trying to land on the house!
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New Neighbor

Re: Ring video door bell randomly rings

Our's have been in place for over two years and just started ramdomly rings on it's own. Removed and disconnected the unit and cleaned and inspected, with no visable problems.  All the wires and contacts looked fine. Reinstalled and reconnected the Ring but it did not fix the problem. The button doesn't stick and nothing in the wiring had been changed since the initial set up.  I did turn off all notifications and it still rings my normal house chime. The unit rings for every 15 or so minutes to every couple of hours, with no rhyme or reason. The Ring unit is under cover from sun and weather. I can't believe under these conditions that the unit woul go bad so soon. 

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New Neighbor

Re: Ring video door bell randomly rings

We just installed ring few months ago, recently the doorbell started going omg on its own.  Pretty frightening when it happens at 2 am, dog goes crazy.  Our doorbell is not very old, maybe 4 yrs.  I don't like not having it disconnected.  Disappointed also

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Community Manager

Re: Ring video door bell randomly rings

Hey neighbors! For any concern on this situation please refer to our post that we have accepted as a solution in this thread. If you still cannot reach a resolution, please reach out to our support team here



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New Neighbor

Re: Ring video door bell randomly rings

We’ve only had our Ring doorbell about 2 weeks and this has happened to us twice. It’s scary because the video goes black for a few seconds making it seem like someone hacked us. Now that I’ve read that this happens to other people with no real solution, I’m going to return it and buy another spotlight camera. We bought from Ring and like it so we’ll probably get another. Very disappointed! Paid $300