Hey @Giademarco10! A chime kit sounding on its own could be caused by touching wires, or shorted wires, whether at the chime kit or the door. Keep in mind, if your chime kit is mechanical, you do not need a diode installed. Which Doorbell model do you have?
I have had the ring doorbell for months. It has worked great! Yesterday it rang, checked, no one there. I looked at the doorbell and the inner circle was glowing blue - circle. I touched the button and it rang. The notification on my phone stated that the door bell is ringing after I had touched it. I checked the device health and settings. All was working; battery life full, etc... At roughly 3:00AM it rang. Checked the door - no one there. Not a happy camper. Can you suggest the root cause and how to resolve? The doorbell is not just the "ding-dong" type, but it does not have a chime kit. it's a standard two wire installation w/diode.
Hey @jrancatore! If you are using a digital chime kit, and only the chime kit is going off by itself, please ensure that chime is on our Chime Compatibility List. If the random ding alerts are also coming from the Video Doorbell to your app during these occasions, please check for any damage, debris, or objects near the Doorbell button. If this concern persists, I recommend reaching out to our support team for a more in-depth look. I hope this helps!
We have had no problems, until this week! The door bell rings, the dogs go wild and there is no one there ( or around the corner , or by the cars.) I got to the record of actions one the Rings and there is nothing there! The battery is good, we are not wired to the old door bell. Kind of unnerving!
Our's have been in place for over two years and just started ramdomly rings on it's own. Removed and disconnected the unit and cleaned and inspected, with no visable problems. All the wires and contacts looked fine. Reinstalled and reconnected the Ring but it did not fix the problem. The button doesn't stick and nothing in the wiring had been changed since the initial set up. I did turn off all notifications and it still rings my normal house chime. The unit rings for every 15 or so minutes to every couple of hours, with no rhyme or reason. The Ring unit is under cover from sun and weather. I can't believe under these conditions that the unit woul go bad so soon.