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Ring pro doorbell no longer recording at start of detected motion

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New Neighbor

Ring pro doorbell no longer recording at start of detected motion

Installed a Ring Pro doorbell after Christmas and it worked great. It would pick up activity on the far edges of the set detection area and I could easily see the duration of the activities. Mostly people just walking by. However, this week it started to not capture the start of the motion, and the recalled videos would just show me the person walking out of the frame. Or, it starts the video with the person smack in the middle, not having captured the start. The camera lenses is clean, and we've not had any internet interruptions. No settings have been changed. What do I need to troubleshoot?
2 REPLIES 2
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Community Manager

Re: Ring pro doorbell no longer recording at start of detected motion

Hi @Karma, do you have Snapshot Capture enabled for your Ring Video Doorbell Pro? If you do, please go into the Device > Device Settings > Snapshot Capture and then turn this off. Once this is off, observe the videos throughout the next couple days and see if the recordings start at the correct times. If they start to record at the correct times instead of missing the first part of the motion, please reach out to our support team here to report this or for further troubleshooting if disabling Snapshot does not address this. 



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New Neighbor

Re: Ring pro doorbell no longer recording at start of detected motion

Thanks for the reply. I've turned off snapshots and will wait to see what happens. I've already tried resetting my wireless, my router, and did a hard reset of the Ring Pro doorbell.