Ring peephole and Alexa echo show 5 do not work two way communication

Products Video Doorbells
1

I have been able to connect my camera peephole ring with my Alexa echo show 5, when I do the two way communications, I can only unmute and speak to the person outside my door, but I can’t hear what they say.

2

Hi @Jzeppenfeldt ! Can you please try these steps below ?

Troubleshooting Tip #1:

  • Delete devices from Alexa App, then re-discover devices. Try again.

Troubleshooting Tip #2:

  • Unlink/relink skill. Try again.

Troubleshooting Tip #3:

  • Confirm that 2-way talk works on Ring app. If it doesn’t work on Ring app, the problem is not related to Alexa.

Troubleshooting Tip #4:

  • Ensure the proper voice command is being used (ie: “Alexa, talk to Front Door”).

Let me know if that works!

3

I’ve the same issue… And two way communications with echo show 5 doesn’t working… With my echo spot works properly… But with show 5 doesn’t… Sometime works but 80% of times the communication from show to ring doorbell fails.

I think that is a issue with my echo 5 because working at the same time my echo spot works fine

4

same Problem with echo show 5 1 and 2 gen. and echo show 1 and 2 gen