cancel
Showing results for 
Search instead for 
Did you mean: 

Ring lost connection, won’t enter setup mode

Highlighted
New Neighbor

Ring lost connection, won’t enter setup mode

My Ring Doorbell Pro lost WiFi connection and won’t enter setup mode to reconnect it. The white light around the button pulses but won’t spin. It is getting enough power and still control my doorbell but won’t connect to the WiFi.
2 REPLIES 2
Highlighted
New Neighbor

Re: Ring lost connection, won’t enter setup mode

I have the same issue. Done a hardest and nothing works
Highlighted
New Neighbor

Re: Ring lost connection, won’t enter setup mode

Having the exact same issue. It's only a month old and after successful install, it worked first day, but then it lost wifi connection and I could not get it back on. Put it away for several days and connected it againt today, then it found Wifi, and was working for an hour or so, then lost connection and cannot enter setup mode, even after a hard reset (30s). Nothing happens when pushing the setup button once. I use the transformer shipping with the product as I do not have an existing door bell or transformer in my house. The output voltage of the transformer is 30V AC between 1-4, and 18V AC between 1-3. I tried both. Last health status was 4025mvV and working.

 

See this video for me connecting it to power, trying entering setup mode and measuring voltage: https://youtu.be/ASEB-xdf-sk