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Ring frustration !! PLEASE HELP !!

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New Neighbor

Ring frustration !! PLEASE HELP !!

First off, I am not an electronics guru. Last year I purchased the Ring pro doorbell. The adjustment period and sensitivity took a few days to get squared away, however it has never worked really good in the 2 way communicating. Every time someone is at the door they have an issue understanding me and I for sure can not understand them at all, after several months of this I was told by Ring that I needed to add a chime pro and It would fix this issue, even though the doorbell is only 20 feet from the router. So I waited a few more months and saved more money to add a few more pieces. I bought the spotlight cam and 2 chime pro. The chime pro did ZERO to help with doorbell and the spotlight cam turns on and off all night long has a super week signal. cant communicate at all and I have the sensitivity turned down so far that you almost have to jump up in front of it for it to come on with motion. I would love for it to come on when my wife and daughter pull into the driveway and it is dark.

I hope someone can tell me if this is just an issue of me not knowing the proper set up or did I just waste 600.00 plus dollars. Any advice would be greatly appreciated

3 REPLIES 3
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New Neighbor

Re: Ring frustration !! PLEASE HELP !!

Sounds to me "no pun intended" that you may have a bad mike and/or speaker?  I read a lot of problems with refurbished units but not sure if yours is.  Send it back for exchange.  When they work their wonderful.  Good Luck!

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New Neighbor

Re: Ring frustration !! PLEASE HELP !!

Thank you for the advice, Mine was not refurbished it was purchased new. I would like to think they perform much better than mine has. I am not ready to throw in the towel yet, however I am really close to that point

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New Neighbor III

Re: Ring frustration !! PLEASE HELP !!