cancel
Showing results for 
Search instead for 
Did you mean: 

Ring doorbell

Highlighted
Community Manager

Re: Ring doorbell

@Tyler208001 Just to confirm, after you recently re-downloaded the Ring app after removing it and restarting your Mac, did you trigger a Live View call? The Ring app will only request that permission for your microphone the first time that a call starts, so please ensure you've done this for me!



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Ring doorbell

yes i have tried that

Highlighted
Community Manager

Re: Ring doorbell

@Tyler208001 Thank you for confirming! I'm having my team that helps out with the Mac app look into this right now for us. Another question in the meantime: are you able to speak to someone on the other side through the Ring mobile app on your phone?



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Ring doorbell

yes

Highlighted
Community Manager

Re: Ring doorbell

@Tyler208001 Thank you for confirming for me! I've been working on this concern with my team, who confirmed that if your app version you have downloaded is the most up to date (feel free to let me know which version you have), we may need to change some settings on your Mac! They shared this article with me and also this article if you could check both of them out and see if we can troubleshoot this with the Mac. Let me know how it goes!



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Ring doorbell

I have contacted ring and they tested the same problem I am having on their computers and acknowledge the problem. There is no settings that can be changed. And this issue is with a Mac book pro. Not iPhone.
Highlighted
New Neighbor

Re: Ring doorbell

Same exact problem here.  Works fine on the iphone but not on the MacOS and it's not on my end.  I use the mic regularly with other apps.  It doesn't show up in setting>sec and Privact>privacy

Highlighted
New Neighbor

Re: Ring doorbell

Tyler--This worked for me.  

 

https://www.reddit.com/r/Ring/comments/ciztw5/ring_macos_app_how_to_make_your_macs_microphone/

 

FWIW I had to shutdown after the terminal commands rather that simply restart in order to re-enable ("csrutil enable").  Other than that it was easy even if you aren't comfortable in terminal.   Just follow the directions exactly and cut and paste the commands.  Whole thing took 5 minutes.  Hope this helps.  I was able to see the Ring app in Microphone access immediately.