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Ring doorbell

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New Neighbor

Ring doorbell

I am running a ring app for mac version 2.5.1. I am unable to speak to a person at my door. The app does not appear under system preferences >privacy and security> privacy. Is this an app version that is not compatible with mac pro version Catalina 10.15.4?

17 REPLIES 17
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Community Manager

Re: Ring doorbell

Hi @Tyler208001. Since you are able to open the Ring app and do other things within the app, you don't need to worry about any compatibility concerns! Back in your Mac's settings, when you go to Security & Privacy, under the option for Microphone on the left hand side, do you see Ring under there (see attached screeshot for reference)? For the Ring app, just make sure this is checked. Then, when you are answering a Live View call from your Mac, just ensure you hit the green phone icon to "accept" the call and speak back to the person on the other side.

 

For a chance that you may not even see the Ring app under apps that could use your microphone, please let me know. If you could, please send me over screenshots of what apps have access to your microphones to showcase that the Ring app is not there. 



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New Neighbor

Re: Ring doorbell

No it does not show. As mentioned.
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New Neighbor

Re: Ring doorbell

 
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Community Manager

Re: Ring doorbell

@Tyler208001 Thank you for that screenshot! Could you try removing the Ring app from your Mac, restart your Mac, and then reinstall the App and login? From there, do some testing to see if the person can hear you on the other side! In addition, if it's still not working, could you check the Microphone settings to see if it shows up now, as well as if Ring shows up under your notification preferences as well? 



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New Neighbor

Re: Ring doorbell

I did and still nothing

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Community Manager

Re: Ring doorbell

@Tyler208001 Do you see the Ring app under notification preferences or accessibility? If you could, please attach some screenshots of what you do see please!



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New Neighbor

Re: Ring doorbell

its not showing up in notifications and accessibility...  

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New Neighbor

Re: Ring doorbell

 
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New Neighbor

Re: Ring doorbell