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Ring doorbell showing black recording

SOLVED
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New Neighbor

Re: Ring doorbell showing black recording

My Ring Doorbell Pro detects motion well and live view works well, but all recordings in the event history show a black screen.  So if I try to go back and look at any event history, they are all black screens, but it i look at live view, I have a perfect view.  My two Ring floodlight cameras are working fine.  No issues.  Just the Ring Doorbell Pro.

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New Neighbor

Re: Ring doorbell showing black recording

Experiencing the same issue - when Live View fails to load (closes by itself in about 10 seconds) I get a 40 second black recording. Ring Doorbell 2 showing -48 RSSI and no issues. Taking the battery out to soft reset hasn’t worked, I updated my Ring app.. uninstalled, reinstalled. I also did a hard reset. Same issue. Oddly, I have two Floodlight Cams at another property that load every single time. Both properties have the SAME high end Orbi router setup with multiple satellite range extenders. I got this to replace a Blink XT (which by the way works at the corner of our property) and the Blink detects motion faster and more consistently, live view hasn’t failed me once in the last two years and it was far cheaper with free cloud storage. Don’t think I’ll be keeping this doorbell Smiley Sad
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New Neighbor II

Re: Ring doorbell showing black recording

Who marked this issue solved?

 

It is NOT solved!

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New Neighbor

Re: Ring doorbell showing black recording

I am having the same issues as of yesterday.  Black screen.  When live I can see it and I can replay older videos.  The software has to have a glitch in it.  My router and everything else works fine.  So frustrated.

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New Neighbor

Re: Ring doorbell showing black recording

I just installed my brand new Ring Peephole and I am having the same issue as everyone - live video doesn't work (says "Activating Device" for a couple seconds before saying "Live View Ended") and I only get black videos without audio. This black video happens when I try to use Live View, when someone rings the doorbell, or when motion is detected. I contacted customer support and the only answer I got was to replace my Ring. But if this is happening to everyone, what is the guarantee that this won't happen to the new one? I'm very frustrated with this doorbell, I was excited to use it and now I don't even get to test it out.

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New Neighbor

Re: Ring doorbell showing black recording

Chelsea - Community Manager...

Regarding the "fix" for the black recordings on the Ring Doorbell.  I read the article and I must admit..I can't speak for anyone else on this thread but I won't be attempting this "fix".  I am not a Tech Expert and if this is what is expected of me as a consumer after buying what I thought was a reputable device...to correct a problem that several folks have also been complaining about..all I can say is "wow". 

 

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New Neighbor

Re: Ring doorbell showing black recording

Mine is doing the same thing. How did you resolve this issue?
Thanks
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New Neighbor

Re: Ring doorbell showing black recording

I've been having the same issue since 2/28/2020 9:50 PM

 

My network settings have not changed.

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New Neighbor

Re: Ring doorbell showing black recording

Same problem here, for the last week.  Live view works fine, as does voice communications, but all recorded videos show up as a black screen.

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New Neighbor

Re: Ring doorbell showing black recording

It seems like my black recordings run for a few days, then everything works for like it was intended to work.  I live about 100 miles East of the Ring headquarters (Santa Monica CA)..so there isn't a weather problem effecting my issue.  There was a solution posted for this issue..which in my mind you have to be an IT person to understand..but doesn't answer the problem as to why the videos are visable one day and not the next... and folks all over the country are experiencing the same thing...

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