Ring doorbell showing black recording

Another follow up on my black recordings on my Ring Pro II doorbell…my security provider came and checked the doorbell…he took the battery out and re-installed it…versus a hard re-set, where you have to basically re-do the whole installation (software) all over again… He said that he has had a few customers say the same thing about black recordings…It is a Ring issue… Thanks for all of the feedback…hopefully Ring corrects this issue…

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