Hi, if you have a PRO and you are getting Black records all the time it’s because there is an issue with the unit setting up a connection to the Ring cloud after the button push. It can be a connectivity issue, but its worth checking if when you push the button the Ring light goes out…? If it does this indicates a power issue, and potentially an problem with the small internal battery or capacitor circuit inside the Ring PRO. The light going out indicates a power issue, where there is either not enough power being supplied or the battery is dying - hence the negotiated connection to the cloud Is black.
1 Like