Hi neighbors! We would love to help take a further look into this for you. Can you please help us by answering a few questions?
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Have you recently talked to support?
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What device is this happening on?
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Can you please test on a hotspot to rule out network? Please also test data vs wifi as well.
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Is there a particular time / date when you receive black recordings?
Any video examples are also greatly appreciated. Thanks so much!