My apologies for the delay in responding- the reason is that I went ahead and purchased another ring doorbell pro in order to verify the first one was faulty. I received the new 2nd one and for more than a week verified it’s operational integrity. After more than a week of daily checks, the new 2nd unit works well. There has been no need for daily hard reset. Thus the first unit I received is faulty. With that being the case I am requesting a refund for the first unit that was faulty. Please advise the steps to secure my refund. Thanks in advance