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Ring doorbell pro will not connect to wifi

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

Same issue with mine. It lost wifi connection two days ago. It was purchased in November 2017, out of warranty.  On the app, the 'Last Reported Voltage' states 'Good'.  Reconnecting it, my phone can't detect the device Ring wifi signal. Talked to two support agents this morning and gave me instructions basically already outlined in the Ring app to no avail.  The doorbell is still powered ON, thus makes a ring and triggers the mechanical ringer inside my house. I suspect there's an issue with its wifi antenna.

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

My ring devices showed up on my phone "setup" screen and I saw their address range was NOT in my subnet. So I set them for STATIC and put them into my subnet address range. This seemed to make them detectable. But the Ring setup said it couldn't connect to the "Internet". So I went back and reset the two devices (doorbell) & (ringer) to DHCP. Further attempts failed and I was just about ready to give up and I noticed that it probably wanted me to scan the QR code on the ring doorbell not the package. That did it! Setup proceeded pretty much as normal from that point.

However because I host websites I have a pretty secure firewall/router and ports must be opened manually... not like the consumer grade stuff most people own. So I had to set both WAN>LAN and LAN>WAN ports open. Then everything got happy. The devices found the Internet and disappeared from my "setup" on the phone.  Ring didn't do a very good job of install instruction for anything out of the ordinary.

I use Linux so used nmap -Pn to search for the IP addresses I set up. All 1000 scanned ports on 192.xxx.xxx.241 are filtered.  So security seems tight enough...

Suggest you take a photo of the QR code on the back of the doorbell and back of the ring speaker plugin thing... and try again.. If you can't get it working see if those two items show up on your phone wifi setup screen... if so find out what your address range is and set them to static as mentioned above... you need to give them an address outside the DNCP range or it will always reset if power is lost...