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Ring doorbell pro will not connect to wifi

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New Neighbor

Ring doorbell pro will not connect to wifi

I purchased my Ring doorbell pro in December 2019, along with the home security system.  The doorbell worked great for a few months, but in March 2020, it lost wifi connectivity.  The rest of my Ring security system has no issues connecting to my wifi.  I have been in contact with Ring support several times.  They've had me try everything from resetting my router, resetting power, taking pictures of the doorbell, chime and transformer (to verify power requirements), and even bypassing the doorbell chime.  They eventually sent me another Ring doorbell pro, but the new one will not connect to my wifi either.  I started researching wifi settings and issues with the Ring doorbell pro.  I have set my 2.4 GHz channel (on my Linksys dual band router) to 1, as recommended in one post I saw.  I'm running out of ideas and patience.  Any suggestions?

11 REPLIES 11
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New Neighbor

Re: Ring doorbell pro will not connect to wifi

I am currently having a similar problem.  My wired Doorbell Pro has been working fine for the past 14-16 months, when all of a sudden last week it was not connecting.  Mine was hooked up to a Chime Pro, and i believe that is what caused the malfunction because my Chime Pro does not seem to be working anymore (**doesn't seem to be getting power when plugged in).  My Doorbell Pro seems to be working because when i press the button, it still rings my internal doorbell, but it is still offline in the app and is not recording video.  I haven't had the chance to contact Ring yet, but plan to this weekend.  Were you able to resolve your connectivity issue?

 

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

I'm having the same issue Smiley Sad instructions say push button on right side of panel but I don't see any button
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New Neighbor

Re: Ring doorbell pro will not connect to wifi

Not yet, but I did find this article.  I'm going to try some of the suggestions listed in there.

https://support.ring.com/hc/en-us/articles/360023086271-Fixing-Device-Setup-Errors-by-Adjusting-Your...

 

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

I tried a few things in that article.  I setup a guest network on the 2.4 GHz channel, but I was not prompted for a password when attempting to connect the doorbell to it, so that failed.  I then tried doing the DHCP reservation to give the doorbell it's own IP address.  Article states to make the IP Address outside the range of the router's DHCP, but the router did not allow me to do so.  I gave it an IP Address within the range of my router's DHCP and put the doorbell's MAC ID in the DMZ, but none of this has worked.

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

I do have the exact same problem with my Ring Door Bell.  

I tried everythin. Reset , disconnet and reconnect it. After a day it will go off line ( from the app ) . I rebooted my modem as well . Nothing seems to fix the problem.

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

I have the exact same issue.

 

Not good enough for a $400 doorbell!

 

And Ring seem to have taken away all support options aside from this forum (slow / painful) or phone (+ 30 minute wait times)

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

my doorbell pro will not connect to my wifi network.

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

Has anyone resolved this issue yet?

 

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New Neighbor

Re: Ring doorbell pro will not connect to wifi

I'm with you...

The addresses given to the doorbell and ringer are 192.168.240.34  I saw that both had the same IP address.  Not too sure of how they're going to connect to my subnet since I'm on a 192.168.15.0/24 network.  And they used 192.168.240.1 for a DNS?  How they get there I couldn't guess, unless the doorbell has network translation protocol.

 

Nice idea they had here, poorly done unfortunately.