I am currently having a similar problem. My wired Doorbell Pro has been working fine for the past 14-16 months, when all of a sudden last week it was not connecting. Mine was hooked up to a Chime Pro, and i believe that is what caused the malfunction because my Chime Pro does not seem to be working anymore (**doesn’t seem to be getting power when plugged in). My Doorbell Pro seems to be working because when i press the button, it still rings my internal doorbell, but it is still offline in the app and is not recording video. I haven’t had the chance to contact Ring yet, but plan to this weekend. Were you able to resolve your connectivity issue?