Hey @gabrielvargars. You can reset the device by pressing and holding the setup button for 20 seconds to see if this helps! If this is to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.