Where in heck are RING staff? They aren't weighing in on this problem with even one solution, one offer to replace a faulty product. We bought one Ring product and were thinking about getting more for the perimeter. NOW it looks like the company only wants to "ship away and slip away"!
@Rhaine19 Have you tried reaching out to our support team here on this concern? They would be able to address any plan concerns that you may have, and to ensure that your device is in working order in the same call. If you can, please reach out to them as soon as you can, and feel free to update this thread with what they were able to do to address this.
Additionally, neighbors, please review our Community Guidelines at your earliest convenience. Ensure that we are treating the community with respect and being helpful to one another when possible. Please note that this is a neighbor to neighbor forum, and not a direct line to support. If you are needing to get in touch with a Ring Customer Support Agent as soon as possible, it is best to reach out to them directly via phone, chat, or email.