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Ring doorbell not charging

SOLVED
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New Neighbor II

Re: Ring doorbell not charging

I still think it’s Person Detection. I suspect it’s running on the camera (like how Xnor.ai was running on wyze cameras) and it’s increased on camera processor usage, thus increasing the battery drain. My guess is Ring (Amazon) pushes it out to get ahead of the Person Detection tech and didn’t properly test it.
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New Neighbor

Re: Ring doorbell not charging

gees with all these  issues I'm going to have a go with the Swann Smart Videdo Doorbell.

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New Neighbor

Re: Ring doorbell not charging

I'm torn. Because I have Ring floodlight cameras and Ring alarm system.  I want to stay within this ecosystem for simplicity, but my faith is being tested with issues such as this.  

Ring. Just admit you goofed and let us know the next step please.  

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Neighbor II

Re: Ring doorbell not charging

I went for the pro. No batteries to deal with. Got it on sale for $129. Very happy now.
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New Neighbor II

Re: Ring doorbell not charging

I initially did that too, way back, but I do not have a power supply beside my door and the Pro, didn’t work the same way the doorbell 2 did. So I was obliged by their support to change to Bell2 ... glad you’re happy. Unfortunately not everyone has the ability , because of technicalities, to use the pro!
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New Neighbor

Re: Ring doorbell not charging

I removed and reinstalled my ring 2.  Stripped the wires so fresh copper was making the connection. Now it says my power status is Very Good.  However I also charged the battery to full via USB cable so it may be reporting that based solely on the battery voltage. Will have to see. 

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New Neighbor II

Re: Ring doorbell not charging


@Troyeatl wrote:

I removed and reinstalled my ring 2.  Stripped the wires so fresh copper was making the connection. Now it says my power status is Very Good.  However I also charged the battery to full via USB cable so it may be reporting that based solely on the battery voltage. Will have to see. 


I pulled the battery and charged it fully 100% 2 nights ago. The app shows:


Power Source: Hardwired
Power Status: Very Good

Solar Charger Status: Connected (note it's not on a solar charger).

 

It's now at 96% and continuing to drop.  If Ring's "solution" is that it's too cold, then this thing is worthless in all of Canada and the northern parts of the USA.  My subscription runs out in May, at that time if this isn't resolved I'm pulling the camera, selling it, and waiting for Wyze.

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New Neighbor II

Re: Ring doorbell not charging

@Troyeatl Not going to be resolved, they are trying to sell you solar powered plates and or change to a different model. Coz it was working for 3 years flawless and they did it on purpose to limit charging ... 2019 Christmas time. I also says hard wired and still
Drops % like crazy.
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New Neighbor II

Re: Ring doorbell not charging

Ok I think I got the answer!  Just finished talking to Ring Chat. My firmware was updated Jan 9 and in that updated included On Device Person Detection! So that's completely the source of the problem! On device Person Detection would require more CPU Cycles, which would require more power! 

Everyone complain to Ring and ask to get a developer to look at their device as it appears the latest firmware is causing battery drain issues.  I would rather not have person detection than have to manually charge my battery every month

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New Neighbor

Re: Ring doorbell not charging

I wonder if turning that off in Smart Alerts would help then?

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