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Ring doorbell not charging

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New Neighbor

Re: Ring doorbell not charging

Just got a notification of three new features. Then I find out I have to pay for them I don't care about new features I want my doorbell to work the way it was supposed to when I bought it.
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New Neighbor

Re: Ring doorbell not charging

What do I have to do to get a replacement I've only had it a few months.
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New Neighbor

Re: Ring doorbell not charging

Same issue here. Ring 2 been working fine for past few years.  I noticed it went offline a month or two ago. Finally got around to looking into it today and found the battery completely dead.  Measured the wires on the back and get 20V AC.  

Charged the battery inside for an hour or so, put it back in and the doorbell powered up. I had to reconnect it to WiFi.  It started getting a firmware update, so hoping whatever problem that happened with previous firmware is fixed in this version. However, the power status says its losing power. 

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New Neighbor

Re: Ring doorbell not charging

I am told that anything under 0 degrees Celsius the battery will not charge. This is total insanity, and definitely a design flaw of major proportions. Many things charge at any temperature when hooked up to external power source. WHO THE HELL INVENTED THIS CRAP.

 

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New Neighbor

Re: Ring doorbell not charging

Been about 60 here most of the past few months so my particular issue is not temp.

 

IMO they screwed up something and are not fessing up, presumably due to all the other bad press

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New Neighbor II

Re: Ring doorbell not charging

Absolutely right and they do not want to admit! Good part is , I Have bought extended warranties on all my rings! I paid yearly, so screw it, I’m changing my products as much as it takes Smiley Happy I’m calling support everyday and keep getting new products.
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New Neighbor

Re: Ring doorbell not charging

Dear ring,

Let's go ahead and and make an effort to test people's claims that the Ring doorbell is not charging and stop with the scripted responses. I am sure that the admin responders have made no effort to at least test the claims or at least follow with R&D on this. I've had my ring for a year and I can tell you that it's worked great until recently. First of all, I understand that you can't change the chemistry of lithium via a firmware update and that the Ring 2 is designed for simple installation vs the Ring Pro which can require additional hardware at the transformer end. I get the logic behind the wiring scheme and you can't have a direct short circuit to the doorbell without some circuit board logic behind that. With that said, I can assure you that ring is fully capable of a firmware update that can either modifying the code that controls the charging circuit, or fix the firmware update that's milking more power than the ring is capable of replenishing.

I've had ring for the past year. I live in North Dakota and I can assure you that it gets cold here and I know the limitations of the Ring in this weather. There are several rings in this neighborhood and I've never heard any complaints about it's functionality during winter. First of all, my ring will shut down when it's -5 F. I get this and I'm ok with that. It's not uncommon for me to reach -20 to -30 F. I installed my ring when it was -20 and I'll tell ya...it's a challenge when you don't have gloves on. When it's that cold, ring just doesn't work and it's understandable. You know it's cold when all fluids including the steering fluid in my vehicle get stiff and the foam in the seat is harder than usual. But I have never once had a problem that caused my ring battery to stop charging. In that time it has always maintained a charge no less than 98 percent. However, last week I noticed that my ring charge was at 10 percent. This seemed highly unusual as there has been no unusual weather, use, or activity beyond what I have experienced in the past year. It's been cold, but no more than has been in the past. I ended up removing the battery and charging indoors. After several hours it was fully charged and and I replaced it into the doorbell. The next couple of days we had 40+ degree weather (a whole 60 degrees warmer...heatwave!). In those couple of days and with no unusual activation of the camera, I observed 2 or 3 percent battery loss per day. 40+ degrees and I'm losing battery. That is far from typical and normal behavior outlined in the product specs and I would appreciate if somebody would take accountability and at least follow up on this. Also take some time to read the book QBQ. You might learn something about accountability and going above and beyond like we do in my part of the country. Thank you for your consideration and time.

The End.
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New Neighbor

Re: Ring doorbell not charging

I wonder also if all this crap has happened since Ring sold to Amazon. I bought my unit long after the changeover and have only had it a few months. Perhaps Amazon is trying to recoup their purchase cost by scimping on value of the units and the circuitry. Just a guess.

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New Neighbor II

Re: Ring doorbell not charging

Add another to the list of affected people. I’ve been using it for over a year through the winter, no issues. Tried to tell someone at my door it was open and to just come in and discovered it wasn’t working. Looks like the last notification was Jan 30, 2020 and the battery was completely dead!
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New Neighbor

Re: Not charging

I’m in Australia, we Are in Summer. My doorbell is doing the exact same thing, it won’t charge at all, I’m not hardwired, I rely on charging, and have noticed that I have had to charge it a lot more than usual over the past few months (like every couple of weeks) now it won’t charge at all. It’s been plugged in for 24hrs and hasn’t moved from 2%