I spoke to Ring support last week and they told me this:
at 0C the battery will not charge
at -3C the battery may discharge quicker
at -20 the unit may stop operating.
My issue with this is that when they sent me this my unit was reporting 87% the next day it was reading 96% even though it had been below -5C all night and day, then over the weekend when it was in the low "pluses" it started discharging again. So right after talking to support the device started charging again even though the temp was below the "charging" temp of 0C.
They offered me a replacement but I think that is a waste of time and effort, I don't think the issue is hardware.
Li-Ion batteries are not supposed to be charged below freezing becuase it can permenantly damage them, but there doesn't seem to be any rythme or reason to why this issues is happening. A lot of people are having similar issues when well above freezing and some are seeing charging at below 0.
What Ring really should do (other then fix the issue) is add a battery temp reading into their app, maybe in the device health with an option to update it and maybe some sort history. Even better, along with that some sort a note that shows up when the battery drops below a certain temp alerting people that it may not be charging. This way if people are having problems with charging they can see exactly what the battery temp is and has been and prove to Ring that the problem is not weather related.
I suggested something like this to them a few years ago but of course it was never done, probably because this would then take away their primary method of brushing customers off.
Also having the same problem. Was fine and showing hardwired all the time until after Xmas. Now running off battery. Spoke to ring who frustratingly kept telling me the same thing and basically saying it wasn't and never was hardwired and that the charge would last months. I'm not in a super cold place at the moment so definitely not that. I'm now having to charge the battery once a week which wasn't what I wanted. I paid someone to hardwire the doorbell and have a picture of it saying hardwired.
They don't seem to know what they're talking about and just repeat the same script all the time until you hang up. It's not much of a security thing when you have to take it off for hours to charge and you've no doorbell at all.
Sorry for the rant but it's so annoying thatRing won't address the problem. At least say we're aware of it and we trying to find a solution.
Even on this forum they're answering the same way. It's the weather!!
Well, I fixed it. I hardwired it and it wouldn't charge and my inside chimes wouldn't work. Short story; the screws on the back plate are not electrically connected to the circuit card where the contact strips are for the doorbell unit. It's possible to put wires under the screws and not have them contact the contact strip that touches the doorbell once it's installed. Fix; 2 small #4 flat washers under the screws and it's fixed !!! I reinstalled the doorbell and the charge light came on. I pushed the button and the inside chimes work ! The 'device health' screen now says that it's 'hardwired'. I'm waiting to see if the charge % goes up...fingers crossed. I feel that this is a DESIGN FLAW and that ring should take appropriate action.
If the weather is cold the battery will NOT take a charge from the hard wiring according to searches I have been doing. As far as I am concerned this is a fault of Ring for cold weather climates and is TOTALLY unacceptable. I have spoken to 4 people with cheap imitations and their doorbells are working find and dont need charging and dont stop in -20 weather. Ring should have an update so the batteries will charge in ANY weather. Sorry the reply is kind of negative to the user but I have complained and am totally fed up. Will not buy another Ring product and will NOT recommend to anyone. Thanks for listening Neighbor as they call us.
That also doesn’t make sense , because I used it for 2.5 consecutive years and I had 0 issues. They changed something on their end! After Christmas 2019! That’s all. @Ring, fix it!
Hi . Has there been any response/update from Ring with regards to this prob. I was just about to purchase one with the intent to hardwire.
Not really, at least no solution. They keep saying they will refer it to their design people. It is extremely annoying. Everyone else can make it work but not Ring. What is the point in hardwiring if you still have to remove the battery to recharge all the time in cold weather. Very unhappy to be honest and would NOT buy another Ring product. There are others out there without the same problems and cheaper.