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Ring doorbell not charging

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New Neighbor

Re: Not charging

I spoke to Ring support last week and they told me this:

at 0C the battery will not charge

at -3C the battery may discharge quicker

at -20 the unit may stop operating.

 

My issue with this is that when they sent me this my unit was reporting 87% the next day it was reading 96% even though it had been below -5C all night and day, then over the weekend when it was in the low "pluses" it started discharging again.  So right after talking to support the device started charging again even though the temp was below the "charging" temp of 0C.

 

They offered me a replacement but I think that is a waste of time and effort, I don't think the issue is hardware. 

 

Li-Ion batteries are not supposed to be charged below freezing becuase it can permenantly damage them, but there doesn't seem to be any rythme or reason to why this issues is happening.  A lot of people are having similar issues when well above freezing and some are seeing charging at below 0.

 

What Ring really should do (other then fix the issue) is add a battery temp reading into their app, maybe in the device health with an option to update it and maybe some sort history.  Even better, along with that some sort a note that shows up when the battery drops below a certain temp alerting people that it may not be charging.  This way if people are having problems with charging they can see exactly what the battery temp is and has been and prove to Ring that the problem is not weather related.

 

I suggested something like this to them a few years ago but of course it was never done, probably because this would then take away their primary method of brushing customers off.

 

 

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New Neighbor II

Re: Not charging

Same here Peter_B running flawless for 3 years and suddenly I’m on battery. I’m hard wired and had to change the transformer , just in case. Since day one that I installed and never had problems. I till late 2019!
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New Neighbor

Re: Not charging

Also having the same problem. Was fine and showing hardwired all the time until after Xmas. Now running off battery. Spoke to ring who frustratingly kept telling me the same thing and basically saying it wasn't and never was hardwired and that the charge would last months. I'm not in a super cold place at the moment so definitely not that. I'm now having to charge the battery once a week which wasn't what I wanted. I paid someone to hardwire the doorbell and have a picture of it saying hardwired.

They don't seem to know what they're talking about and just repeat the same script all the time until you hang up. It's not much of a security thing when you have to take it off for hours to charge and you've no doorbell at all.

Sorry for the rant but it's so annoying thatRing won't address the problem. At least say we're aware of it and we trying to find a solution.

Even on this forum they're answering the same way. It's the weather!!

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New Neighbor

Re: Ring doorbell not charging

Well, I fixed it. I hardwired it and it wouldn't charge and my inside chimes wouldn't work. Short story; the screws on the back plate are not electrically connected to the circuit card where the contact strips are for the doorbell unit. It's possible to put wires under the screws and not have them contact the contact strip that touches the doorbell once it's installed. Fix; 2 small #4 flat washers under the screws and it's fixed !!! I  reinstalled the doorbell and the charge light came on. I pushed the button and the inside chimes work ! The 'device health' screen now says that it's 'hardwired'. I'm waiting to see if the charge % goes up...fingers crossed. I feel that this is a DESIGN FLAW and that ring should take appropriate action.

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New Neighbor II

Re: Ring doorbell not charging

bobbetts, I’m glad you were able to fix your issue, but when you already had everything working fine for you, for 2.5 years and suddenly doesn’t charge anymore, without touching anything, what’s your solution? They changed something on their end. Look how many people have the same issue... this doesn’t make sense...
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New Neighbor

Re: Ring doorbell not charging

I agree it doesn’t make sense. Charged up doorbell, connected it, said hardwired until I went out of the app, now back to saying battery. All was perfect before Xmas. Come on Ring take some notice & sort it out. Will certainly not be buying any more Ring products til this is done.
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New Neighbor

Re: Ring doorbell not charging

If the weather is cold the battery will NOT take a charge from the hard wiring according to searches I have been doing. As far as I am concerned this is a fault of Ring for cold weather climates and is TOTALLY unacceptable. I have spoken to 4 people with cheap imitations and their doorbells are working find and dont need charging and dont stop in -20 weather. Ring should have an update so the batteries will charge in ANY weather. Sorry the reply is kind of negative to the user but I have complained and am totally fed up. Will not buy another Ring product and will NOT recommend to anyone. Thanks for listening Neighbor as they call us.

 

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New Neighbor II

Re: Ring doorbell not charging

That also doesn’t make sense , because I used it for 2.5 consecutive years and I had 0 issues. They changed something on their end! After Christmas 2019! That’s all. @Ring, fix it!

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New Neighbor

Re: Ring doorbell not charging

Hi . Has there been any response/update from Ring with regards to this prob. I was just about to purchase one with the intent to hardwire.

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New Neighbor

Re: Ring doorbell not charging

Not really, at least no solution. They keep saying they will refer it to their design people. It is extremely annoying. Everyone else can make it work but not Ring. What is the point in hardwiring if you still have to remove the battery to recharge all the time in cold weather. Very unhappy to be honest and would NOT buy another  Ring product. There are others out there without the same problems and cheaper.