Ring, you can't have this many customers having the same issue that previously never had this problem, obvioulsly there is an issue on your end. Let us know you are working on an answer.
When I talked to customer support last week, they had me basically reboot the whole thing and take the battery out, disconnect, etc. Once I was finished, IT WORKED--once! The second time again it went to no charging.
It seems that it fails to accept the electricity coming from the hardwire. I read somewhere that it installs the latest update available when it is activated by someone ringing or motion.
It is possible that when I "rebooted" it, it went back to factory original software and accepted power but once it was rung and installed again the latest software, it failed.
I am going to try customer service one more time and see if they can connect me to a technical person rather than someone reading a manual.
If someone else has any other ideas, let me know.
Neighbors- I'm reading this post and it seems as if cold weather is the main culprit here. If you wish for more in depth troubleshooting, please call our support team at 800-656-1918. However, this sounds like expected behavior. Please review these articles for more information:
Also, if your device says battery instead of hardwired, make sure that everything is properly set up by following this help article.
Please also refer to our Community Guidelines and ensure that you are following them when posting. If you need help, please ask as we'd love to get your device up and running to its full potential. Please note, we will not tolerate negative behavior.