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Ring doorbell not charging

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New Neighbor

Re: Ring doorbell not charging

Ring1:  All I could find about powering externally says use an AC adapter (12 to 24V) and put a 25ohm, 50W resistor in series with the left hand terminal on the doorbell mount. So I bought an adapter (cost) and a resistior (cost) and it did not work.  As an ELecEng guy I thought this is likley a DC product so installed the diode (as per the (minimal) installation manaual, with negative on Left hand terminal of doorbell mount.  This sort of worked giving a 7v DC level at the right hand terminal but was slow charging and the resistor ran hot - as you might expect.  Why go to all this trouble?  If it is a DC product just connect a 12v DC adapter direct to the two terminals on the doorbell mount with + on the right and - on the left (as you look at it). Works a treat. charges great and the transformer/adapter runs cold.

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New Neighbor

Re: Ring doorbell not charging

Tightening of the screw is not a solution. There are a lot of users till with the same issues not charging issue. Most probably due to the firmware update. I was working fine before the update and all my wires are soldered at the resistor. One member suggested using a DC adapter may void the warranty as this was not recommended by Ring.
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New Neighbor

Re: Ring doorbell not charging

Brand new Ring and same issue. Doorbell shows hardwired and I tested my voltage and I have 20v and yet my battery is 17% and not going up.

 

Edit:

Battery going down...not charging.

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New Neighbor

Re: Ring doorbell not charging

Hey, let's all tag #Ring on social media to see if they will at least explain this dilemma. Our Ring doorbell worked fine for a few years, then for the last few weeks or more, the charge lasts about 2 days and is completely out. Don't ask me electrical questions because volts, amps and watts put me instantly to sleep (ask husband, it's how he treats my insomnia). WHY IS THIS HAPPENING? Please help me?

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New Neighbor

Re: Ring doorbell not charging

This is an ac unit. No diode needed.

You MUST change wire configuration to use resistor.

Many times your tranformer wires and doorbell wires are connected in the doorbell.

If wires are there.........connect white to white and red to red putting resistor in series.

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New Neighbor

Re: Ring doorbell not charging

 the reason am here is because of the same issue hardwired not charging battery, i have the lastest firmware update and all the options on in my RD2.  i have  had to take out the battery today to charge it . i cant be doing this , the whole essence of hardwire is to avoid reptitive manual recharge. what is ring doing to fix this. there is no credible solution anywhere here or online

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New Neighbor

Re: Ring doorbell not charging

I see they added a solar option. They know what they are doing. They disabled the hardwired charging to get more sales of their solar panels
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New Neighbor

Re: Ring doorbell not charging

Are you sure they disabled hard charging? Do you have a source for that info?
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New Neighbor

Re: Ring doorbell not charging

I remember when mine was not charging, it was listed in the ring app as a solar charger.  When this eventually fixed itself, it was no longer listed as such. 

'Perhaps that's the root cause, a firmware push erroneously identified the hard wired doorbell as being a solar charger and no longer charged from the wire. 

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New Neighbor

Re: Ring doorbell not charging

All true.

I have a new doorbell 3 had it hardwired from 1st week and shows as hardwired in the settings yet the battery just drains away, voltage checked on the terminals is fine 24-25v ac, I am looking for a fix but it would appear there isn’t one? Not called Ring yet (doorbell is 1 month old) frustrated that it’s not doing what it should.