Ring1: All I could find about powering externally says use an AC adapter (12 to 24V) and put a 25ohm, 50W resistor in series with the left hand terminal on the doorbell mount. So I bought an adapter (cost) and a resistior (cost) and it did not work. As an ELecEng guy I thought this is likley a DC product so installed the diode (as per the (minimal) installation manaual, with negative on Left hand terminal of doorbell mount. This sort of worked giving a 7v DC level at the right hand terminal but was slow charging and the resistor ran hot - as you might expect. Why go to all this trouble? If it is a DC product just connect a 12v DC adapter direct to the two terminals on the doorbell mount with + on the right and - on the left (as you look at it). Works a treat. charges great and the transformer/adapter runs cold.
Brand new Ring and same issue. Doorbell shows hardwired and I tested my voltage and I have 20v and yet my battery is 17% and not going up.
Battery going down...not charging.
Hey, let's all tag #Ring on social media to see if they will at least explain this dilemma. Our Ring doorbell worked fine for a few years, then for the last few weeks or more, the charge lasts about 2 days and is completely out. Don't ask me electrical questions because volts, amps and watts put me instantly to sleep (ask husband, it's how he treats my insomnia). WHY IS THIS HAPPENING? Please help me?
This is an ac unit. No diode needed.
You MUST change wire configuration to use resistor.
Many times your tranformer wires and doorbell wires are connected in the doorbell.
If wires are there.........connect white to white and red to red putting resistor in series.
the reason am here is because of the same issue hardwired not charging battery, i have the lastest firmware update and all the options on in my RD2. i have had to take out the battery today to charge it . i cant be doing this , the whole essence of hardwire is to avoid reptitive manual recharge. what is ring doing to fix this. there is no credible solution anywhere here or online
I remember when mine was not charging, it was listed in the ring app as a solar charger. When this eventually fixed itself, it was no longer listed as such.
'Perhaps that's the root cause, a firmware push erroneously identified the hard wired doorbell as being a solar charger and no longer charged from the wire.