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Ring doorbell not charging

SOLVED
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New Neighbor II

Re: Ring doorbell not charging


@Gum765 wrote:

Is there youtube video anywhere of this washer fix/trick?


I posted pictures somewhere in here.  But it's only helpful if you have a poor connection.  I did it hoping that was my problem, but it didn't help.  I'm convinced (as many other are) that it's a firmware issue that Ring is ignoring.

 

Again, I'm canceling my subscription once it's up (every time I go to cancel it tells me I'll lost access to my cloud videos immediately, which make me think once you cancel that's it, you don't get the rest of the year's subscription, which is scummy in of itself) and switching to Wyze once they release their doorbell.  Wyze has a strong connection to it's community and actively interacts with them online.  Great company and highly recommend them.

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New Neighbor

Re: Ring doorbell not charging

Dang sounds like it is a firmware issue for sure. 

 

Thanks for the info on the other brand. 

 

Ring come on...no word on other problems with this besides the weather??

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New Neighbor

Re: Ring doorbell not charging

All I did was to loosen each of the two screws fastening the two wires from the home wiring to the RING doorbell baseplate, and put a small washer between the wire loop and the brass terminal that the screw fastens to, and retighten.  Do this for both of the screws.

 

That was it.  I didn't invent this, just took advice from a post by bobbetts

View solution in original post

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New Neighbor

Re: Ring doorbell not charging

It's too coincidental
New features released - assume with new firmware. Now multiple reports of Hardwired charging not working - mine is at 9% hardwired and for the last 9 months had been 85-100% every time I checked.

I wish tech companies would just fess up and fix instead of putting their customers on the run around trying to fix something they are not ever going to fix.
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New Neighbor

Re: Ring doorbell not charging

I am having the same issue. Hardwired, getting good voltage, good connection and now its showing that the battery is discharging. Last time I reset my Ring and the power jumped from 90% to 100% when I checked the health...so I am wondering if it's just reading the battery wrong.

 

Regardlesss, I don't want to do a hard reset on this every couple of weeks...Is there a fix for this?

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New Neighbor

Re: Ring doorbell not charging

It's not reading the battery wrong.  When you hit 0 the camera will die and you'll have to manually charge the battery. 

 

The "fix" for some of us was they pushed different firmware and the problem went away.

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New Neighbor

Re: Ring doorbell not charging

Okay sounds good I'm going to do just exactly what you said except mine is charging in the house on the orange cable to 100% it takes about so far 4 weeks to get down to 60% also mine is hardwired and it shows battery every time I take the camera down and put it back up it doesn't say hardwired so that sounds good I'm going to put those little washers in and see if that'll work for me as I hate to be gone or something and up camera go dead completely thanks for the info stay home and stay safe.
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New Neighbor

Re: Ring doorbell not charging

My battery went down to 88% and has now gone up to 91% and staying there so I'll take that as a good sign.
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New Neighbor II

Re: Ring doorbell not charging

Why is this thread marked as solved?! The washers do nothing but fix a crappy connection if you haven't made a proper one to begin with. Been there, tried that, didn't fix it.

The warmer weather now is what might me causing your ring to charge, rest assured once it dips low enough to put socks on, it'll stop charging again.

Please do not mark this thread as solved!!
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New Neighbor II

Re: Ring doorbell not charging


@wpgcan wrote:
Why is this thread marked as solved?! The washers do nothing but fix a crappy connection if you haven't made a proper one to begin with. Been there, tried that, didn't fix it.

The warmer weather now is what might me causing your ring to charge, rest assured once it dips low enough to put socks on, it'll stop charging again.

Please do not mark this thread as solved!!

I don't know why it's marked as solved either!  The washers don't fix the initial problem.  The "washer trick" is for a completely different issue that really shouldn't have been in this thread to begin with.  The washers solve a poor power connection, but most people in here aren't having a poor power connection, they are having an unexplained power drain!  A drain that started *AFTER* the firmware update that included Person Detection.

Seriously, whoever marked this a Solved needs to change it.  It's not.  Ring hasn't even acknowledged the problem.