Is there youtube video anywhere of this washer fix/trick?
I posted pictures somewhere in here. But it's only helpful if you have a poor connection. I did it hoping that was my problem, but it didn't help. I'm convinced (as many other are) that it's a firmware issue that Ring is ignoring.
Again, I'm canceling my subscription once it's up (every time I go to cancel it tells me I'll lost access to my cloud videos immediately, which make me think once you cancel that's it, you don't get the rest of the year's subscription, which is scummy in of itself) and switching to Wyze once they release their doorbell. Wyze has a strong connection to it's community and actively interacts with them online. Great company and highly recommend them.
Dang sounds like it is a firmware issue for sure.
Thanks for the info on the other brand.
Ring come on...no word on other problems with this besides the weather??
All I did was to loosen each of the two screws fastening the two wires from the home wiring to the RING doorbell baseplate, and put a small washer between the wire loop and the brass terminal that the screw fastens to, and retighten. Do this for both of the screws.
That was it. I didn't invent this, just took advice from a post by bobbetts
I am having the same issue. Hardwired, getting good voltage, good connection and now its showing that the battery is discharging. Last time I reset my Ring and the power jumped from 90% to 100% when I checked the health...so I am wondering if it's just reading the battery wrong.
Regardlesss, I don't want to do a hard reset on this every couple of weeks...Is there a fix for this?
It's not reading the battery wrong. When you hit 0 the camera will die and you'll have to manually charge the battery.
The "fix" for some of us was they pushed different firmware and the problem went away.
Why is this thread marked as solved?! The washers do nothing but fix a crappy connection if you haven't made a proper one to begin with. Been there, tried that, didn't fix it.
The warmer weather now is what might me causing your ring to charge, rest assured once it dips low enough to put socks on, it'll stop charging again.
Please do not mark this thread as solved!!
I don't know why it's marked as solved either! The washers don't fix the initial problem. The "washer trick" is for a completely different issue that really shouldn't have been in this thread to begin with. The washers solve a poor power connection, but most people in here aren't having a poor power connection, they are having an unexplained power drain! A drain that started *AFTER* the firmware update that included Person Detection.
Seriously, whoever marked this a Solved needs to change it. It's not. Ring hasn't even acknowledged the problem.