Hey neighbors! If you are having a concern still with your doorbell not charging when hardwired, and you've visited the help articles I've linked in my previous posts, it may be best to reach out to our support team at 1-800-656-1918! They can help you out and take a deep look into this with further troubleshooting.
You are stating what your sales literature says "will" happen without replying to the question as to what is actually happening. I have 20.6 volts ac at the terminals of my Ring doorbell but it will not charge. The Ring app is telling me it is operating off battery power. Please, for me and all the others with this problem, offer a solution or you will surely be receiving thousands of these units back for a refund.
Having a similar issue here, just noticed it this week. I've had my Ring Doorbell for over a year and it has never dropped below 99%. All of a sudden this week I noticed it was down into the low 80s. I monitored it during the week but it just kept dropping even though the app shows it is hardwired and getting power. I even swapped the battery out for one from my spotlight cam that was fully charged and it's doing the same thing so the issue isn't the battery. This is definately something that Ring has changed recently, likely a firmware update, dissapointing that they won't come out and admit it and haven't released a fix. With all the problems Ring is facing in the media you would think they would be trying to go out of their way to keep their customers not brushing them off.
Same issue here. Doorbell died completely, then I had to pull it off to charge via USB. Once i put it back on, it said hardwired, but battery % has been dropping every day. Just got off the phone with customer support and they had no recomendations/didn't understand what I was explaining the them. Told me it was due to being cold outside and to call back when it dies.
I had my Ring 2 for less than three weeks and was hardwired and the battery went dead! Why do we hardwire them if they aren't taking a charge from the hardrwire? I was told by support that this was as designed! i was also told that the specs say not to use below feezing! I told the lady she was crazy its a doorbell, half the country is colder than 32 degrees half the year! Se said you wouldnt expect your cel phone battery to last out in the cold, i told her my cel phone was never designed to be out in the cold 7/24 but a doorbell is!
Needless to say bought a Nest and will be sending back our Doorbell 2 to Amazon today. Glad it was before outr30days was up with Amazon for a full refund. FYI Their specs call for much broader range of temp than the Door Bell 2 does. No battery to worry about either it get all of its power from your doorbell.