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Ring doorbell not charging

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New Neighbor

Re: Not charging

I have 2 Ring Doorbells.  One is Ring1 and the other is Ring2.  I also just bought a replacement battery which has not yet been used.

 

None of them will hold a charge.  I have tried charging all of them in different places in my home.  They will go green, look like they are working, but once I put them in my unwired Ring Doorbells, they go dead.  If I immediately plug them back into the charger, they show the empty light pattern of red and yellow.  But give them a few hours and they go green.  But once I try to use them, they are again dead.

 

I cannot believe that the used and brand new battery just broke at the same time.  I am getting infuriated.

 

 

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New Neighbor

Re: Not charging

My Ring 2 also started draining a couple weeks ago.  Yes, it is in a cold climate but it was colder earlier in December and it was fine.  Been watching it go down, down and down and then today, voila, full charge!  Hoping even though they did not admit there was a problem that Ring has fixed the problem. 

 

For Ring folk reading this who are still going to say it is the weather, no, it was not any warmer today than its been the past couple weeks, in fact, it's colder!

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New Neighbor II

Re: Not charging

Wait what it charged ?

Mine is at 3% and I need to re charge again. I charged 1 week ago. And we have warm weather since yesterday. I’m still hardwired but it’s not charging .
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New Neighbor

Re: Not charging

Anybody know of a way to inspect the firmware version?

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New Neighbor

Re: Not charging

They must of rolled out something to fix it or a new firmware, as mine has been draining for about two months and then all of a sudden it started charging agin this morning.... and its 8 above out.  So its not the weather as they claim.  Hope this fixes everyone else's issues also.

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New Neighbor II

Re: Not charging


@Wejay5 wrote:

They must of rolled out something to fix it or a new firmware, as mine has been draining for about two months and then all of a sudden it started charging agin this morning.... and its 8 above out.  So its not the weather as they claim.  Hope this fixes everyone else's issues also.


Apparently they say it'll charge once it's about 4C.  The issue is last year it didn't matter if it's was above or below 4C, the device's lasted the entire winter without the battery completely dying.

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New Neighbor

Re: Not charging

8 above Fahrenheit is -14 below celsius, so it should not be charging....but it is. 

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New Neighbor

Re: Not charging

Mines not charging yet, but your observation give me hope. Looking forward to a possible update that resolves this. 

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New Neighbor

Re: Not charging

Mine has been charging for about a week now. Don't want to jinx it. I did take it off a few times and pushed really hard when I connected it again. Don't know what it is but for now it's charging properly.

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New Neighbor II

Re: Not charging


@Wejay5 wrote:

8 above Fahrenheit is -14 below celsius, so it should not be charging....but it is. 


Ha sorry...I'm from Canada so I just *assumed* it was C.  lol

 

Well here's hoping they fixed it!!  Charged mine on Feb 8th to 100%, I'm at 92% (Feb12) and it's currently -27C (-16.6F) so *maybe* it's fixed.