Thank you @Eljay, for reaching out to our support team, and for updating us with your results.
When it comes to battery power there are many variables that should be considered, and sometimes our support team can provide further insight into these concerns.
As mentioned prior in this thread, our Community post about battery drain covers various steps on improving battery life. Factors such as number of events, wifi signal strength, temperature, and other usage variables can certainly drain the battery.
Keep in mind, our devices should not be taken apart or altered in any way that is not intended. This can void warranty as well as impact intended operation of the device. It would be best to reach out to our support team if the above steps did not help to resolve your charging concerns. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.