I live in California. Temps here right now range from the upper 50s to the low 80s. It is not too cold here for the Ring, and my hardwired Ring will not charge the battery. Please help, I live in a rural area, and I am an acre away from my gate. This is the only way I knew when someone is at my gate. Thank you.
Hi neighbors -- I'm going through and collecting necessary information from this post and compiling it into a report for my team to review. Thank you for your patience!
I got doorbell 2 & I faced couple of issues. First off all, I've installed the doorbell by myself & I've attached it to the solar panel. It worked initially for only 2 days then it failed totally. In addition to that, the dealer in my place change the device for me for free & the new device was working fine except not charging from the solar panel. I'm living in a place where the temperature between 120 to 130 F during summer (Saudi Arabia). Now again the new device failed as the previous one due to unknown reason. With all respect to the features of this device I'm totally disappointed with the quality of such kind of product I'm not going to recommend it to anyone.
Looking forward to hear from you.
I am having the same issues as everyone else. I hardwired my Ring Doorbell 2 when I initially installed it, and it charged up fine. Then a few months later, it indicated that it was on Battery and discharged down to 11%. I took it off and started to charge it offline, replaced the transformer with a new 24-volt one, and even replaced the chime. When it was all back together as an entirely new system, it indicated that it was Hardwired and was charging.
When it got up to about 73% over a week or so later, it now says that it is again on Battery and it is now discharging again. I have checked the power into the unit, and its exactly on 24-volts. I checked the contacts to make sure they are clean and making contact. Also, I live in the Seattle area, so with our temperate year-around climate, that is definitely not the issue.
My annual renewal is up next month, and I likely won't renew it because of all of these issues (if you aren't getting the service, why continue to pay for it). And, until this is all straightened up, I am not about to go out to buy a new Ring unit or expand my Ring system. I am looking for other manufactuerer options in the event that this is not solved soon (I have been watching the forum for 1.5 months now, trying to deteremine what the issues and solutions are).