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Ring doorbell not charging

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New Neighbor

Re: Ring doorbell not charging

Just today I recieved an alert on my phone showing the battery charge on the Ring was low. It was showing a 30% charge, which is funny since it's hardwired and 4 weeks ago it was shown as hardwired on the app. Don't know how it went from hardwired to battery. 5 weeks ago we changed the location of the bell since the drywall was down. After moving the chime and putting the drywall up it still showed hardwired. In the off chance it's not hard wire anymore, it should have died quicker than it did, with the amount of traffic we have going in and out, heck just in one day we had 142 recorded events.

So I don't know what is going on right now, I'm charging it to give it a full charge and I'll see how it goes.

Added: Just to satisfy my curiosity I checked the power. The new set up is ran just like the old one and jumped off of an outlet. There is 120 volts at the outlet. Checked the power coming to the transformer it's 120 volts, checked the power coming out of the transformer it 19.5 volts, checked the power at the button it's 19.5 volts. So I have correct power at all points, and it's still showing it's on battery power.

Low and behold device health is showing its hardwired, but the battery voltage has dropped from 90% down to 67% since I did a check on it. At this rate the battery will be dead by morning time, 23% drop in just over an hour.
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New Neighbor

Re: Ring doorbell not charging

So I posted earlier about support telling me that it was a firmware issue...

After reading further posts, I decided to check on those spring posts others have mentioned and lo and behold, when I wired my doorbell system directly to those posts, the RVD2 reported as hardwired and it successfully rang my chime.

One of the posts was visibly shorter than the other, leaving the circuit open.
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New Neighbor II

Re: Not charging

It is July 13 and today my Ring doorbell suddenly has gone back to showing Battery and no white ring of LEDs.

This is not a firmware issue. To me, my experience and that of others confirms this is a mechanical issue.

The act of a person pressing the button on the unit flexes the connection by the pins and the springs wear out.

When I have time I am going to go ahead and remove the circuit board ribbon cables and expose the mechanism underneath the board and see if there is anything to be done.

Or I might chicken out and put two blobs of solder on the gold pads like one person did.

What is interesting to me also is that the failures came at a point of increased temperature, causing the unit to be much hotter overall.

Makes one wonder if the tiny springs lost their elasticity due to excess heat, which would explain the withdrawal of the pins from the pads.

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New Neighbor

Re: Not charging

I live in California.  Temps here right now range from the upper 50s to the low 80s.  It is not too cold here for the Ring, and my hardwired Ring will not charge the battery.  Please help, I live in a rural area, and I am an acre away from my gate.  This is the only way I knew when someone is at my gate.  Thank you.

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New Neighbor

Re: Not charging

My ring won't even charge when plugged in inside the house.  

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Community Manager

Re: Not charging

Hi neighbors -- I'm going through and collecting necessary information from this post and compiling it into a report for my team to review. Thank you for your patience! 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor II

Re: Not charging

There are 2 main themes here.

Some issues probably need a firmware upgrade to fix what started with the last upgrade.

However, some of us also have proof positive that the On Battery not charging issue when connected to AC and with a regular mechanical chime is positively a lack of spring-loaded pin to metal pad, where the spring is "sprung" and the pin fails to contact the pad.

My mechanical repair lasted about a month. I likely will do what one person did, namely drop a blob of solder on the pads to make them reach further.

Even that likely is temporary.

This design needs a rework and we should not have to rebuy just because of age (2 years or so) and a bad design.

If you can get this message across to the Ring design and customer service teams I believe you will have a lot of very happy users who, like myself, are thinking about changing brands because of this.

Thank you. Please feel free to reach out.
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New Neighbor

Re: Not charging

Gentlemen,

 

I got doorbell 2 & I faced couple of issues. First off all, I've installed the doorbell by myself & I've attached it to the solar panel. It worked initially for only 2 days then it failed totally. In addition to that, the dealer in my place change the device for me for free & the new device was working fine except not charging from the solar panel. I'm living in a place where the temperature between 120 to 130 F during summer (Saudi Arabia). Now again the new device failed as the previous one due to unknown reason. With all respect to the features of this device I'm totally disappointed with the quality of such kind of product I'm not going to recommend it to anyone.

 

Looking forward to hear from you.

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New Neighbor

Re: Not charging

I am having the same issues as everyone else.  I hardwired my Ring Doorbell 2 when I initially installed it, and it charged up fine.  Then a few months later, it indicated that it was on Battery and discharged down to 11%. I took it off and started to charge it offline, replaced the transformer with a new 24-volt one, and even replaced the chime. When it was all back together as an entirely new system, it indicated that it was Hardwired and was charging. 

 

When it got up to about 73% over a week or so later, it now says that it is again on Battery and it is now discharging again.  I have checked the power into the unit, and its exactly on 24-volts. I checked the contacts to make sure they are clean and making contact.  Also, I live in the Seattle area, so with our temperate year-around climate, that is definitely not the issue. 

 

My annual renewal is up next month, and I likely won't renew it because of all of these issues (if you aren't getting the service, why continue to pay for it). And, until this is all straightened up, I am not about to go out to buy a new Ring unit or expand my Ring system.  I am looking for other manufactuerer options in the event that this is not solved soon (I have been watching the forum for 1.5 months now, trying to deteremine what the issues and solutions are). 

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New Neighbor II

Re: Not charging

Search for other posts with my id in them, for an explanation of a mechanical solution.