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Ring doorbell not charging

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New Neighbor

Re: Not charging

I was kind of hoping this issue was fixed as I was keen to purchase one. Have been monitoring this thread for over 2 weeks. Not enough info about the new Doorbell3 .

Now going to purchase Eufy.

 

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New Neighbor II

Re: Not charging


@alpha wrote:

I was kind of hoping this issue was fixed as I was keen to purchase one. Have been monitoring this thread for over 2 weeks. Not enough info about the new Doorbell3 .

Now going to purchase Eufy.

 


Honestly the Ring 3 sounds like a joke.  Looking at the specs it sounds like the Ring 2 with a 5GHz wifi nic.  For this application 2.4GHz is enough, especially since 5GHz has terrible wall penetration, which is what these devices are on the other side of...a wall.

Looking it seems to have the same "1080p" 160 degree camera...which unless they upgraded the sensors/optics, will give the same garbage picture quality.

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New Neighbor

Re: Not charging

Yeah 5ghz is probably not ideal for the doorbell. In some cases though it may be better.  2.4 does penetrate walls better, but the available frequencies on that band are fewer than 5, and since it reaches farther there is typically a lot more congestion on the 2.4 band, especially in a large neighborhood or condo complex.  

 

I do appreciate the 5ghz option.  

I don't appreciate what they did here and how, instead of admitting there is an issue, they deflected and refused to acknowledge their customer's concerns.   I bought heavily into the Ring ecosystem; I have the full alarm system, a doorbell, and two floodlight cameras.  So it's not as easy for me to just ditch them.  I keep holding out hope that they will improve their customer service, but we will see. 

As an aside, my doorbell is currently at 100% and has been for weeks now.  Something changed.  I didn't change the wiring or add washers or any of that.  It just started charging again on its own.

 

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New Neighbor

Re: Not charging

Well, I've determined that the stock market is doing much better than my Ring battery. My battery is definitely losing charge faster than the market is losing value. Charged my battery Midway through February after realizing that Ring unadmittedly screwed up the firmware. Over the next 2 weeks, it dropped to around 45%. Miraculously, it started charging again and reached approximately 78% over a couple week period. Now it's 72%. I'd rather lose my life savings to the market, as opposed to losing my life to the pandemic zombies, but you know, a dead battery is my fault, not Rings. Ring don't care. Also when can I expect the Smart Alerts feature that was released last year?
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New Neighbor

Re: Not charging

I tried adding the washers too and it started saying hardwired again but unfortunately, it only last a few days.

Has this issue improved for anyone after this last update?
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New Neighbor II

Re: Not charging

The washer trick will only work if you did not make a good connection to begin with during initial install.  If you've freshly stripped the wires and theyre snug around the screws, washers will make no difference.

 

This is purely a firmware issue with the ring doorbell.  My parents doorbell continues to discharge dispite the warmer weather we have been having.  Its been in the positives the last few days and the doorbell is at 30%.  This is just awful, no fix as of yet and they wont even admit theres an issue.  Worst company ever.

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New Neighbor II

Re: Not charging

Do NOT pay into the Ring subscription.  The doorbell does not work and you're stuck with a pile of junk and they do nothing to support their customers.  The subscription is an absolute joke and a quick money grab.

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New Neighbor

Re: Ring doorbell not charging

Just had a ring hardwired a week or so ago and battery is down to almost 90%. I would say I had 15-20 motion events over the course of that span. 

 

Seems like excessive charge lost considering its hardwired and the device is brand new...

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New Neighbor

Re: Ring doorbell not charging

Yo Neighbor,

My experience was that I had two issues that indicated lack of continuity from the doorbell to the house wiring:  (1) RING doorbell battery was not charging, and (2) RING doorbell pushbutton would not sound my interior Chime unit by BRAUN.  The washers fixed both.  I still think there is a design defect in the baseplate that the doorbell attaches to via the spring fingers and also the house wiring attaches to via the two screws.  I did not try to determine exactly how the washers solved my two problems because that would probably involve damaging the baseplate.

 

Ed

New Neighbor

Re: Ring doorbell not charging

Is there youtube video anywhere of this washer fix/trick?