Ring doorbell not charging

So Ring Support’s solution is “SoCal” is too cold, and/or buy more hardware not included with the original product because if you don’t it’ll “burn out the product”…2 years after installation (I purchased mine May 2018)? Lol

“Support” is a absolute joke. They don’t have a clue and are just script readers.

I have had everything since day one! Including 2 chines, the pro and non pro. My WiFi is -43 can’t get better ! Hard wired since day one, still loses charge. Bunch of script readers and clowns.

bobbets, you are a genius!

I’ve read every post on this board, and yours WORKS! I was suspicious of my connection between the doorbell unit and the house wiring because I found that I was not getting battery charging AND not able to ring the interior door chime. Both indicating lack of connection to the house. I just installed the two washers and both problems are RESOLVED!

Ring has incompetent people doing their part to resolve this problem that is SO prevalent, and yet so easily remedied. Of course there is a defect in design or manufacture of the baseplates for the RING doorbell because the 12 printed pads are supposed to connect to the two screws which provide the connection to house wiring, and they don’t. Too bad for users that RING couldn’t figure this out!

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Chicago Ed glad it worked out for you happy to help

Wow. Amazing you figured this out.

Unfortunaltely, the Ring doorbell I’ve been working with has always showed as hardwired and charging, it just doesnt charge.

Was your ring working previously hardwired and stopped working? Or were you always having issues since install?

My ring doorbell has stopped working, works for a bit and then nothing. Blue circle light flashes, cannot find out what this means. Any suggestions?

See video here, https://goc-shared-images.s3-ap-southeast-2.amazonaws.com/ring-doorbell.mp4

Update from me. My Ring Doorbell 2 has now started charging. It went from about 90% to 100% overnight following a few calls with Ring Support. I’m not sure if they did anything or if it fixed itself. I was on the verge of returning it and I made that very clear to them. It did freeze after my first call with them and I had to do a hard reset when I got home in the evening, so hard to tell what made it work.

@Eddys

Can you find out if they updated your firmware?

Chicago Ed, spot on, the error was in the connection at the screws. Remade this connection now it lights up and charges. Thanks

Pity Ring Support couldn’t figure this out. I can’t believe the number of posts on this without a resolution - appalling! Ring get your act together!

READ ME!

To all those who are all of a sudden experiencing issues with charging the DoorBell 2, read this. Notice the DoorBell 2 worked, held a charge with no issues until recently? Also notice the Ring app now has a battery percentage indicator. Notice further when you click the “?” under device health next to the battery status you get the NEW page “Your Ring Doorbell is Losing Power.”

Really? Interesting Ring, very interesting. So all of a sudden, my ~20v AC is not enough to power and charge the Doorbell? Lies!

Ring moderators deleted most of my message explaining how shady Ring is as a company. This proves it! What I said was along the lines of this:

Ring blames the wifi on the consumer. Not true, most of us have our DoorBells only a few feet from the router. Ring blames the audio and video on our internet, not true Ring, I have Gigabit with a Gigabit router. ALL of us can attest to the fact that our WiFi devices in the home work as exepcted, except the Ring. So many people complained, Ring put out bogus documents explaining how all of us were at fault.

That brings us to the power issue. All of a sudden, circa late 2019, all of our Doorbell 2’s start losing power when hardwired. Ring says it’s the cold, or that our voltage isn’t high enough. All untrue. Never had a problem until the last few months. Now Ring updated their app to have the “Your Ring Is Losing Power” page when you click the “?” icon next to the battery status. Again, another futile attempt at trying to cover up the fact the product is garbage.

I am sick and tired of the blaming of the consumer for an inferior, very EXPENSIVE product. I hope you leave this message up this time Ring, you silencing me only solidifies my belief you know your product doesn’t work and you won’t do anything to fix it for us.

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Having the exact same issue in Ontario Canada. Has been flawless for 1.5 years, then bang, even if hardwired, not holding charge. Was told by support this is working as expected, that I should upgrade to ring pro, which does not use battery. Was offered 35% rebate. What a load of hot garbage. Expecting this to be fixed.

I’ve been using mine since May 2018, then after the Jan 2020 firmware update it started to discharge. It’s the firmware, and probably the addition of Person Detection.

I wouldn’t “upgrade” to the Pro version and give Ring more money. If I’m “upgrading” its to a competitor. Even if they fix the problem, the lack of acknowledgement, the blaming of the customers, and lack of support make me not want to support Ring anymore. I’m done. They have until my Annual Subscription runs out, then I’m cancelling and moving to another company.

Wyze can’t release their Doorbell fast enough. At least they have amazing customer service.

to thedavidfield, I would like to join a class action situation but not sure I can from Canada. The only problem is that I will not put my email address in anything public that is run by RING. If there is another way to get connected that would likely work. I am seriously dropping the community here as I am tired of the 2 stage login which is ridiculous, just another red herring to throw everyone off by RING. They are concentrating on the wrong things for sure.

Update: Ring moderators just cut off more than half of my message in an attempt to silence us!

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@thedavidfield

Yup most of your original message is missing. WTF Ring!?

@thedavidfield original message

“ READ ME!

To all those who are all of a sudden experiencing issues with charging the DoorBell 2, read this. Notice the DoorBell 2 worked, held a charge with no issues until recently? Also notice the Ring app now has a battery percentage indicator. Notice further when you click the “?” under device health next to the battery status you get the page “Your Ring Doorbell is Losing Power.”

Really? Interesting Ring, very interesting. So all of a suddent, my ~20v AC is not enough to power and charge the Doorbell? Lies!

Notice how Ring will tell everyone who has video or audio issues that the issue is caused by poor wifi, with a billion b.s. tips on how to solve it even though most of us have our ring less than 10 ft from our router? Notice how RING is the ONLY device in your house that seems to have WiFi issues? Now, notice ring is putting out more b.s. about the battery/charging issues with more nonsensical troubleshooting that doesn’t help. Notice how they blame YOU for all the issues?

RING… THE ISSUE IS YOUR DOORBELL 2! It is faulty garbage, you know it and you won’t admit it. That’s why everytime you have a flood of the same issue you put out bull crap technical articles trying to scurry around the issue. You blame the issues on the consumers wifi, power, setup, location etc. THIS IS NOT FAIR. We can all see the scam you have going on with these units.

Anyone here who wants to get in on a class action lawsuit let me know and reply with your email address. Ring needs to take responsability for their garbage product and offer us refunds. I am so sick of their lies, deception and B.S. they must be help accountable. ”

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Hi Jennifer, I want my firmware rolled back to the version before Jan 2020. How do I do that? Also I want the version numbers and release notes for the firmware.

Please post the firmware release notes here. Thanks.