Ring doorbell not charging

Yes it’s $50 a year now. I did not know that until I installed and went to register it. Everyone I spoke to said they were only paying $30 which I thought wasn’t horrible. $50 is steep for a product which doesn’t work, which is why I’m very frustrated. My father texts me every day to tell me the battery keeps going down and I don’t know what to do.

@wpgcan wrote:
Yes it’s $50 a year now. I did not know that until I installed and went to register it. Everyone I spoke to said they were only paying $30 which I thought wasn’t horrible. $50 is steep for a product which doesn’t work, which is why I’m very frustrated. My father texts me every day to tell me the battery keeps going down and I don’t know what to do.

I can tell you this, I’m in Wpg as well (well I’m assuming based on your username). My Ring2 worked perfectly fine all last winter and as you know, Winnipeg was waaaay colder last year than this year!

On Jan 9th, my Ring’s firmware was updated with Person Detection, Snapshot, and some bug fixes. Person Detection runs on the camera, like a piece of software. Software uses CPU and memory resources, which in turn would use more power. So I’m pretty confidant that the issue is the addition of Person Detection in 2020 is draining the battery faster than before it was installed.

The whole point of hardwiring it was so I didn’t need to pull the battery to recharge it. I’d be fine not having Person Detection if it meant I didn’t have to worry about the camera’s battery life

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Are you in the US? If so, the price is still the same. Here is the prices from Ring’s US website.
https://shop.ring.com/pages/protect-plans

I have called 2 times, and been disconnected 2 times… went thru the reset and had them check a number of things remotly … If I can’t get it fixed I will find a better product and move on…

I’d like to say I will find a better product and move on, but I literally spent about $300 so far on the product, subscription, and additional transmformer which are all currently useless and I cannot get my moneyback.

Class action lawsuit anyone?

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I’m in if class action lawsuit … eyes closed

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Hey neighbors! As stated prior in this thread, cold weather can certain have unfortunate effects on the lithium-ion battery used in many devices, including our battery powered Video Doorbells. Usage, number of events, and even wifi signal interference can contribute to a draining battery. Check out our Community post about battery draining for more information.

Using the existing wiring to charge your Doorbell is a great method for extending battery life. Keep in mind that variables such as power supply rating, wire gauge, length of wire run, and even an existing chime kit, can factor into resistance or differences in voltage.

We are always working to add features that will only optimize and benefit your use of your Ring devices. Resources are definitely something we keep in mind, such as the motion frequency setting which preserves battery in a high traffic environment.

After exploring these options, if you feel your battery should be charging or maintaining a charge longer, our support team is happy to assist with more in-depth troubleshooting.

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Oh yes, how silly of us to think that 12 pages of comments referring to irregular pattern behavior of our devices would be caused by standard weather patterns that in previous years had no bearing on it’s ability to charge a battery. Before responding, I assume the admins have taken the time to test multiple ring devices at the minimum acceptable temperature, for a duration of 2 to 4 weeks using standard doorbell wiring, voltage and amperage? Please please tell me that is true. In an area of the country that has several snowbirds that move away for 6 months, I feel sorry for them when they soon realize that their once reliable security system has failed them. I didn’t have any issues until my yearly subscription renewed.

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Ring,

You do realize you advertise this product that it can operate as hardwired OR battery. You have mislabeled your product and are now telling us that the hardwire just trickle charges the device. Why not have the device fully powered by the hardwire and use battery as backup, the way it’s usually done. Get your act together.

Marley you are wrong. The hardwire nolonger provides enough charge to maintain the the battery. Two years no issues and then out of nowhere at the end of 2019 the batteries started to lose charge. I replaced the battery. Same thing is happening. The only time I get a increase in the charge is if I don’t have any activity the entire day and I don’t do a live view. And when I say an increase it goes from 80% to 81%. For two years everytime I checked the battery it was100%. Now it just keeps getting lower and lower, then dies. Houston we have a problem.

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@Marley_Ring wrote:

Hey neighbors!

Marley get your development engineers to roll back the firmware! Up until the Jan 9. 2020 firmware NO ONE had a problem with the hardwired trickle charge. Now everyone’s devices are discharging, and I would put money on it’s the device-side (Edge AI) person detection algorithm Ring installed on all these devices. Clearly you guys didn’t do any testing, or at least not enough.

ROLL BACK THE FIRMWARE! Also while we’re at it, let us see the firmware versions and the notes! Why hide it behind “Up-to-date”?

ROLL BACK THE FIRMWARE!
ROLL BACK THE FIRMWARE!
ROLL BACK THE FIRMWARE!

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EXACTLY! That’s what I told the 2nd level support “SECOND LEVEL” lol, because the first level are extremely nit useful! I call them Scripters… :slight_smile: yes that’s a new word when you copy paste a script or read from a sheet. They do not know how, probably a third party did the roll out and they have no clue! Since China is closed … go figure … that’s what it is coming down to. Remember amazon bought ring …

Please see this thread. It appears to be the fault of a early January firmware update, which Ring will not acknowledge is the latest cause of their failure.

https://community.ring.com/t5/Video-Doorbells/Video-Doorbell-2-Solar-Charger-Status-quot-Connected-quot-But-I/m-p/14674#M5103

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I feel for those on here passed the date of no return! Hard to swallow paying anouth $200 plus for a different brand that actually works when it gets below 0 C!

I was able to send my oringal unit back to Amazon and get a full refund. I have since switched to the other guys and so far all is good. Just had a few days of -20/-25 weather and all is working as expected. And no battery to worry about, its hard wired in with the original doorbell.

Good luck to you all, hope you have better luck!

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so which other guy - the ‘Hello’ ?

What’s the other brand ?

Interesting mine says solar charger too. I never thought much of it until now.

I’m personally waiting for Wyze but most likely the competition is Nest Hello.

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I have 2 wyze cameras for my home, they are the cheapest you can get and the most reliable. I recommend them all the time to others looking for a decent security camera that isn’t cloud based or has a fee.

Not to mention Wyze is very active with their community and try to maintain open communication. Unlike some of the “larger brands”. If this happened with Wyze they would’ve had a developer in here trying to figure out the problem, not just brush it aside as a “cold weather” issue