Ring doorbell not charging

My Ring 2 also started draining a couple weeks ago. Yes, it is in a cold climate but it was colder earlier in December and it was fine. Been watching it go down, down and down and then today, voila, full charge! Hoping even though they did not admit there was a problem that Ring has fixed the problem.

For Ring folk reading this who are still going to say it is the weather, no, it was not any warmer today than its been the past couple weeks, in fact, it’s colder!

Wait what it charged ?

Mine is at 3% and I need to re charge again. I charged 1 week ago. And we have warm weather since yesterday. I’m still hardwired but it’s not charging .

Anybody know of a way to inspect the firmware version?

They must of rolled out something to fix it or a new firmware, as mine has been draining for about two months and then all of a sudden it started charging agin this morning… and its 8 above out. So its not the weather as they claim. Hope this fixes everyone else’s issues also.

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@Wejay5 wrote:

They must of rolled out something to fix it or a new firmware, as mine has been draining for about two months and then all of a sudden it started charging agin this morning… and its 8 above out. So its not the weather as they claim. Hope this fixes everyone else’s issues also.

Apparently they say it’ll charge once it’s about 4C. The issue is last year it didn’t matter if it’s was above or below 4C, the device’s lasted the entire winter without the battery completely dying.

8 above Fahrenheit is -14 below celsius, so it should not be charging…but it is.

Mines not charging yet, but your observation give me hope. Looking forward to a possible update that resolves this.

Mine has been charging for about a week now. Don’t want to jinx it. I did take it off a few times and pushed really hard when I connected it again. Don’t know what it is but for now it’s charging properly.

@Wejay5 wrote:

8 above Fahrenheit is -14 below celsius, so it should not be charging…but it is.

Ha sorry…I’m from Canada so I just *assumed* it was C. lol

Well here’s hoping they fixed it!! Charged mine on Feb 8th to 100%, I’m at 92% (Feb12) and it’s currently -27C (-16.6F) so *maybe* it’s fixed.

Man, that’s cold! I’m in NY. We’ve been having a heat wave all winter. No real snow either. Lots of rain though. Keep warm!

@Eagle328 wrote:
Man, that’s cold! I’m in NY. We’ve been having a heat wave all winter. No real snow either. Lots of rain though. Keep warm!

We literally just got a cold snap today. Couple days ago it was -1C! lol

If this issue is rectified or acknowledged by Ring, can some one pls post it up.

Still draining here. Been above 40 all week. Fully charged. Dropped to 93% on ring 1hardwired 24v40va. Units less then a month old.

I talked to support regarding my doorbell (v 1) not staying charged (w/solar sleeve). They had me reset and setup the ring from scratch again. They confirmed that the solar panel was charging (they said they could only see that during an event, not available on app). I put it back on the door at 100%. Less than 24 hours and 6 events later, it’s at 93%.

It may be charging, just not enough to outpace the energy draw.

Mine still is not charging this morning. 92%, which reflects usage since I last fully charged the battery from a USB cable.

Extremely unsatisifed customer at the moment.

I purchased the Ring Video Doorbell 2 for my parents for Christmas, they have no smart devices in their home and this was my first attempt at getting them onboard. Since they have a lot of random people knocking at their door, I’m worried about their safety and thought this would be great. After reading many reviews I decided to go with Ring as it seemed the most stable, but I was wrong.

We installed it just before Christmas 2019, fully charged and hardwired. A few weeks later my father noticed it was no longer sending notifications and the battery had drained. After troubleshooting, we decided to buy a new transformer and upgrade it from 10A to 30A as Ring suggested, a $30+ tax purchase. Its made no difference at all, the battery continues to drain. I’ve tested all connections, cleaned all contacts, stripped new wires, nothing has fixed the problem.

We paid the $50 for the yearly subscription (which I understand used to be $30 just before Christmas), not to mention the cost of the Ring Doorbell itself, and we now have a product which does not work and I cannot return as it is outside the 30 day window.

Ring, what do I do now? Stand behind your product, listen to your customers complaints and fix this as you are now selling faulty products.

@wpgcan wrote:

We paid the $50 for the yearly subscription (which I understand used to be $30 just before Christmas),

Wait…the subscription is now $50/year???

Yes it’s $50 a year now. I did not know that until I installed and went to register it. Everyone I spoke to said they were only paying $30 which I thought wasn’t horrible. $50 is steep for a product which doesn’t work, which is why I’m very frustrated. My father texts me every day to tell me the battery keeps going down and I don’t know what to do.

@wpgcan wrote:
Yes it’s $50 a year now. I did not know that until I installed and went to register it. Everyone I spoke to said they were only paying $30 which I thought wasn’t horrible. $50 is steep for a product which doesn’t work, which is why I’m very frustrated. My father texts me every day to tell me the battery keeps going down and I don’t know what to do.

I can tell you this, I’m in Wpg as well (well I’m assuming based on your username). My Ring2 worked perfectly fine all last winter and as you know, Winnipeg was waaaay colder last year than this year!

On Jan 9th, my Ring’s firmware was updated with Person Detection, Snapshot, and some bug fixes. Person Detection runs on the camera, like a piece of software. Software uses CPU and memory resources, which in turn would use more power. So I’m pretty confidant that the issue is the addition of Person Detection in 2020 is draining the battery faster than before it was installed.

The whole point of hardwiring it was so I didn’t need to pull the battery to recharge it. I’d be fine not having Person Detection if it meant I didn’t have to worry about the camera’s battery life

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