Ring doorbell not charging

Absolutely right and they do not want to admit! Good part is , I Have bought extended warranties on all my rings! I paid yearly, so screw it, I’m changing my products as much as it takes :slight_smile: I’m calling support everyday and keep getting new products.

Dear ring,

Let’s go ahead and and make an effort to test people’s claims that the Ring doorbell is not charging and stop with the scripted responses. I am sure that the admin responders have made no effort to at least test the claims or at least follow with R&D on this. I’ve had my ring for a year and I can tell you that it’s worked great until recently. First of all, I understand that you can’t change the chemistry of lithium via a firmware update and that the Ring 2 is designed for simple installation vs the Ring Pro which can require additional hardware at the transformer end. I get the logic behind the wiring scheme and you can’t have a direct short circuit to the doorbell without some circuit board logic behind that. With that said, I can assure you that ring is fully capable of a firmware update that can either modifying the code that controls the charging circuit, or fix the firmware update that’s milking more power than the ring is capable of replenishing.

I’ve had ring for the past year. I live in North Dakota and I can assure you that it gets cold here and I know the limitations of the Ring in this weather. There are several rings in this neighborhood and I’ve never heard any complaints about it’s functionality during winter. First of all, my ring will shut down when it’s -5 F. I get this and I’m ok with that. It’s not uncommon for me to reach -20 to -30 F. I installed my ring when it was -20 and I’ll tell ya…it’s a challenge when you don’t have gloves on. When it’s that cold, ring just doesn’t work and it’s understandable. You know it’s cold when all fluids including the steering fluid in my vehicle get stiff and the foam in the seat is harder than usual. But I have never once had a problem that caused my ring battery to stop charging. In that time it has always maintained a charge no less than 98 percent. However, last week I noticed that my ring charge was at 10 percent. This seemed highly unusual as there has been no unusual weather, use, or activity beyond what I have experienced in the past year. It’s been cold, but no more than has been in the past. I ended up removing the battery and charging indoors. After several hours it was fully charged and and I replaced it into the doorbell. The next couple of days we had 40+ degree weather (a whole 60 degrees warmer…heatwave!). In those couple of days and with no unusual activation of the camera, I observed 2 or 3 percent battery loss per day. 40+ degrees and I’m losing battery. That is far from typical and normal behavior outlined in the product specs and I would appreciate if somebody would take accountability and at least follow up on this. Also take some time to read the book QBQ. You might learn something about accountability and going above and beyond like we do in my part of the country. Thank you for your consideration and time.

The End.

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I wonder also if all this crap has happened since Ring sold to Amazon. I bought my unit long after the changeover and have only had it a few months. Perhaps Amazon is trying to recoup their purchase cost by scimping on value of the units and the circuitry. Just a guess.

Add another to the list of affected people. I’ve been using it for over a year through the winter, no issues. Tried to tell someone at my door it was open and to just come in and discovered it wasn’t working. Looks like the last notification was Jan 30, 2020 and the battery was completely dead!

I’m in Australia, we Are in Summer. My doorbell is doing the exact same thing, it won’t charge at all, I’m not hardwired, I rely on charging, and have noticed that I have had to charge it a lot more than usual over the past few months (like every couple of weeks) now it won’t charge at all. It’s been plugged in for 24hrs and hasn’t moved from 2%

Same issue that others have reported. Have had the original video doorbell hardwired since December 2018. Have had no issues. App showed 100% or close all the time. I have noticed it dropping over the past 2 months. Then I got the low battery notification. Brought it inside to charge and it would only charge to 93%. Stuck it back outside and it dropped 5% overnight. Brought it in to charge again to see if I could get it to 100% this time and it did get there. Stuck it back outside and it dropped 5% in the past two hours. I don’t buy the weather excuse. I’m in the midwest but it’s been a much milder winter than last year, when I had zero problems. Ring needs to fix this!!! Its ridiculous that apparently I’m going to have to bring it inside to charge every few days. Not happy!

Yeah don’t bother . They don’t even answer anymore. I’m really started to suspect that this is all Pre planned ! No loyalty at all to clients.

Would have to agree, this issue is being ignored. Same story here, had the Ring doorbell since the Fall of 2018 and now battery is not charging. Dropped to 3% and stopped working. I figured the battery was bad. Ordered a new battery and charged it. Put in the new battery and it is losing charge just like the old one. It is showing the hardwire and heaith is good.

Extremely disappointing.

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Yup, yet there is no one to answer our complaints , at this point , Let’s do a collective agreement complaint … and sign it.

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Why don’t you just call it in. Call customer support. This is only a member to member support forum. It’s not Ring customer service. Calling their corporate office would be the best way. I’ve had plenty of issues taken care of by going to the top. They have already reported this here to those above. Go to those above now.

Done that been there, they have a script … and last they say it’s cold weather … so no point of solution.

I’ve attached the corporate office number in my screenshot. If they don’t care then there’s no use posting here.

I noticed “Person Detection” is now an option. When did that start and is it cloud or Edge AI (on the camera)? If the detection algorithm is running on the camera that could partially or fully explain the battery depletion issue

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Thanks for your assistance. I’ll stop posting and answering ! Just ripped off all my rings and gold to garbage! I’m done … don’t need a non working unit. Will install something that works … even the Cheapest Chinese third category, works better. I’m giving Wyze a shot … I already have couple of them installed , I’ll try their door bell. Cheers

Mines a couple years old and just started doing it. I feel pretty sure it’s a firmware issue. Sounds like it’s using more power than it used to, so for those who charge it doesn’t last as long, and for those hardwired it uses more than it can charge.

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I still think it’s Person Detection. I suspect it’s running on the camera (like how Xnor.ai was running on wyze cameras) and it’s increased on camera processor usage, thus increasing the battery drain. My guess is Ring (Amazon) pushes it out to get ahead of the Person Detection tech and didn’t properly test it.

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gees with all these issues I’m going to have a go with the Swann Smart Videdo Doorbell.

I’m torn. Because I have Ring floodlight cameras and Ring alarm system. I want to stay within this ecosystem for simplicity, but my faith is being tested with issues such as this.

Ring. Just admit you goofed and let us know the next step please.

I went for the pro. No batteries to deal with. Got it on sale for $129. Very happy now.

I initially did that too, way back, but I do not have a power supply beside my door and the Pro, didn’t work the same way the doorbell 2 did. So I was obliged by their support to change to Bell2 … glad you’re happy. Unfortunately not everyone has the ability , because of technicalities, to use the pro!