Well, I fixed it. I hardwired it and it wouldn’t charge and my inside chimes wouldn’t work. Short story; the screws on the back plate are not electrically connected to the circuit card where the contact strips are for the doorbell unit. It’s possible to put wires under the screws and not have them contact the contact strip that touches the doorbell once it’s installed. Fix; 2 small #4 flat washers under the screws and it’s fixed !!! I reinstalled the doorbell and the charge light came on. I pushed the button and the inside chimes work ! The ‘device health’ screen now says that it’s ‘hardwired’. I’m waiting to see if the charge % goes up…fingers crossed. I feel that this is a DESIGN FLAW and that ring should take appropriate action.
6 Likes