Ring doorbell not charging

Their answer is , it’s cold … when other people having the same issue in Florida and Texas. So go figure. Check their Facebook page, it’s even worse.

When I talked to customer support last week, they had me basically reboot the whole thing and take the battery out, disconnect, etc. Once I was finished, IT WORKED–once! The second time again it went to no charging.

It seems that it fails to accept the electricity coming from the hardwire. I read somewhere that it installs the latest update available when it is activated by someone ringing or motion.

It is possible that when I “rebooted” it, it went back to factory original software and accepted power but once it was rung and installed again the latest software, it failed.

I am going to try customer service one more time and see if they can connect me to a technical person rather than someone reading a manual.

If someone else has any other ideas, let me know.

Yup, good luck with that, been there done that 2 times already and not only they read manuals and scrips , but they have no clue what they’re doing … this comes from a beta tester ! Ring is going down hard. Time to change

55f here today. Still not charging. Still at 91% hooked to a 24v 40va 30volt at terminals. Cold my but. It’s 55.should be charging.

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mdoyle845845 I hear you, doesn’t make sense at all! And as you see, they don’t even answer us.

Neighbors- I’m reading this post and it seems as if cold weather is the main culprit here. If you wish for more in depth troubleshooting, please call our support team at 800-656-1918. However, this sounds like expected behavior. Please review these articles for more information:

Also, if your device says battery instead of hardwired, make sure that everything is properly set up by following this help article.

Please also refer to our Community Guidelines and ensure that you are following them when posting. If you need help, please ask as we’d love to get your device up and running to its full potential. Please note, we will not tolerate negative behavior.

55 degrees isn’t extreme cold. And people in Texas report same issue. It’s not cold there either.

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Jennifer I am not buying this it’s been in the upper 40s the past 2 days, if this is considered extreme cold you have a serious problem. My unit is hard wired and only gets up to a max of 16% charged. I’ve never experienced this in the past 2 years.

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I spoke to Ring support last week and they told me this:

at 0C the battery will not charge

at -3C the battery may discharge quicker

at -20 the unit may stop operating.

My issue with this is that when they sent me this my unit was reporting 87% the next day it was reading 96% even though it had been below -5C all night and day, then over the weekend when it was in the low “pluses” it started discharging again. So right after talking to support the device started charging again even though the temp was below the “charging” temp of 0C.

They offered me a replacement but I think that is a waste of time and effort, I don’t think the issue is hardware.

Li-Ion batteries are not supposed to be charged below freezing becuase it can permenantly damage them, but there doesn’t seem to be any rythme or reason to why this issues is happening. A lot of people are having similar issues when well above freezing and some are seeing charging at below 0.

What Ring really should do (other then fix the issue) is add a battery temp reading into their app, maybe in the device health with an option to update it and maybe some sort history. Even better, along with that some sort a note that shows up when the battery drops below a certain temp alerting people that it may not be charging. This way if people are having problems with charging they can see exactly what the battery temp is and has been and prove to Ring that the problem is not weather related.

I suggested something like this to them a few years ago but of course it was never done, probably because this would then take away their primary method of brushing customers off.

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Same here Peter_B running flawless for 3 years and suddenly I’m on battery. I’m hard wired and had to change the transformer , just in case. Since day one that I installed and never had problems. I till late 2019!

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Also having the same problem. Was fine and showing hardwired all the time until after Xmas. Now running off battery. Spoke to ring who frustratingly kept telling me the same thing and basically saying it wasn’t and never was hardwired and that the charge would last months. I’m not in a super cold place at the moment so definitely not that. I’m now having to charge the battery once a week which wasn’t what I wanted. I paid someone to hardwire the doorbell and have a picture of it saying hardwired.

They don’t seem to know what they’re talking about and just repeat the same script all the time until you hang up. It’s not much of a security thing when you have to take it off for hours to charge and you’ve no doorbell at all.

Sorry for the rant but it’s so annoying thatRing won’t address the problem. At least say we’re aware of it and we trying to find a solution.

Even on this forum they’re answering the same way. It’s the weather!!

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Well, I fixed it. I hardwired it and it wouldn’t charge and my inside chimes wouldn’t work. Short story; the screws on the back plate are not electrically connected to the circuit card where the contact strips are for the doorbell unit. It’s possible to put wires under the screws and not have them contact the contact strip that touches the doorbell once it’s installed. Fix; 2 small #4 flat washers under the screws and it’s fixed !!! I reinstalled the doorbell and the charge light came on. I pushed the button and the inside chimes work ! The ‘device health’ screen now says that it’s ‘hardwired’. I’m waiting to see if the charge % goes up…fingers crossed. I feel that this is a DESIGN FLAW and that ring should take appropriate action.

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bobbetts, I’m glad you were able to fix your issue, but when you already had everything working fine for you, for 2.5 years and suddenly doesn’t charge anymore, without touching anything, what’s your solution? They changed something on their end. Look how many people have the same issue… this doesn’t make sense…

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I agree it doesn’t make sense. Charged up doorbell, connected it, said hardwired until I went out of the app, now back to saying battery. All was perfect before Xmas. Come on Ring take some notice & sort it out. Will certainly not be buying any more Ring products til this is done.

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If the weather is cold the battery will NOT take a charge from the hard wiring according to searches I have been doing. As far as I am concerned this is a fault of Ring for cold weather climates and is TOTALLY unacceptable. I have spoken to 4 people with cheap imitations and their doorbells are working find and dont need charging and dont stop in -20 weather. Ring should have an update so the batteries will charge in ANY weather. Sorry the reply is kind of negative to the user but I have complained and am totally fed up. Will not buy another Ring product and will NOT recommend to anyone. Thanks for listening Neighbor as they call us.

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That also doesn’t make sense , because I used it for 2.5 consecutive years and I had 0 issues. They changed something on their end! After Christmas 2019! That’s all. @Ring, fix it!

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Hi . Has there been any response/update from Ring with regards to this prob. I was just about to purchase one with the intent to hardwire.

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Not really, at least no solution. They keep saying they will refer it to their design people. It is extremely annoying. Everyone else can make it work but not Ring. What is the point in hardwiring if you still have to remove the battery to recharge all the time in cold weather. Very unhappy to be honest and would NOT buy another Ring product. There are others out there without the same problems and cheaper.

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Just got a notification of three new features. Then I find out I have to pay for them I don’t care about new features I want my doorbell to work the way it was supposed to when I bought it.

What do I have to do to get a replacement I’ve only had it a few months.