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Ring doorbell not charging (NOT SOLVED!!)

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Also same problem. Way to go Ring for not addressing an obviously major problem. I'm about to trash mine and go with another brand...

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I suggest that Ring reprogram the firmware to leave the white leds off or dim to conserve power from the hardwired source. The leds can switch back on when motion is detected. That way the battery will not drain by itself when hardwired. I think leaving the white leds on all the time when hardwired is the reason why the battery is draining and not charging.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Not sure if this is just a lucky coincidence, but we had thunderstorms pass through the area yesterday and briefly lost power twice. Now, my hardwired Video Doorbell 2 is charging the battery again, I'll watch it go down to 96% and check on it a few hours later and it's back to 99%. But maybe there was a firmware push that same day and the breaker being tripped had nothing to do with it. I've had this problem for almost two months and suddenly it's working again after I checked on the Doorbell after the power came back. Weird.

Nature intervened when Ring couldn't get their act together.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I am also having this issue AND my Ring is abroad. No security from the system I purchased for security!
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Update -

My Ring doorbell has once again started to recharge while being hardwirded.  I modified my setting so that the Snapshot Capture feature was now turned off.  It is a nice feature to have but what good is it if the doorbell is not able to recharge.  That was the only modification that I made to my settings and since the doorbell appears to be charging correctly.  I would be nice if Ring would notify you when they have updated the firmware on the device as well as for you to be able to see which version of firmware you are using so one could identify if there is a firmware issue or if something else is going on.  For now I am just glad that it is functioning.

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Same issue as everyone else. Spoke with Ring Support and their suggestion is to lower the motion frequency to light. As per her explanation you wont receive notifications between a 2 minute time frame of an event. So I told her within 2 minutes anything can happen as I advised her a couple of months ago(same as when everyone started to experiencing the same problem)this started to happen. Prior to that I had all the new settings they pushed per updates/firmware and my frequency is always set to Standard. I asked her is this the resolution Ring is telling everyone that calls in for this problem? She said its just an advise..so I tell her if Ring is pushing all these new features and everyone is complaining its something on your end and not ours. Makes you only think maybe I should've used a real security system with its own base station to record events. 

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Turning off snapshot capture seems to do the trick!

 

I have been having problems since March and called Ring support 3 times without getting a stable fix. Now stable for 24 hours on hard wired plus the doorbell actually rings.

 

Thanks.

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

i have gen1 and now says its battery and not hard wired like it said for the last 4 years and and it will not ring indoor chime

 

 

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Interesting problem. We purchased 2 new Ring3 and one of them gets lots of activity.  It ran through a battery in about 2.5 days.  We purchased an extra battery.  Changes continued to be at about 2.5 days regardless of setting all motion off.

Purchased a ring 16v 30   doorbell transformer and ran wire into the steel/glass door to the doorbell.  Also purchased a resistor as called for and installed all.

Noticed that with hardware power the light stayed on always.  Without external power the light only remains on for a brief time then off normal.

Battery began running down faster with external power.  Now it would lose video and require a battery swap before leaving the 2nd day.  No activity at night.

Called support. Indicated the external power only adds 1% per day.  If that is true then the light always on function uses more than 1% per day based on our results.

Support indicated a trade in value could be applied to purchasing the no battery Ring Pro model.   Ring pro does not come with wedges. We used wedge to aim Ring3 slightly up.   We had to purchase wedge kit also in addition to the upcharge for the Ring Pro swap.

Ring Pro is now installed and working.  Still, after seeing these claims that power issues started after a firmware update causes me to wonder if that light always on problem should not have happened and it was some error in firmware.

Will never know because it is back to the factory for Ring 3.    An extremely costly and time wasting series of events.   The install is very difficult where it is located so the amount of time invested is something we never would have done if we had known in the first place.  All the reading I could find never mentioned that they expected the connection of the doorbell transformer to have such a tiny impact nor does it describe the light then being stuck on and from what I experienced causing the battery to drain faster than before spending several hours running electrical to the doorbell.   Oh well, hopefully someone planning a similar installation will notice one of these and decide to make the right decision first.  We were tugged into it so that we already had time invested before each step forward. 

Makes me wonder if your description of software change triggering events applies to this device as well. 

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Also, the Ring Pro seems to have lower resolution but I guess if we don't have to change the battery every 2 days we can accept the lower resolution


@ArroyoOaks wrote:

.   We had to purchase wedge kit also in addition to the upcharge for the Ring Pro swap.

Ring Pro is now installed and working.  Still, after seeing these claims that power issues started after a firmware update causes me to wonder if that light always on problem should not have happened and it was some error in firmware.

Will never know because it is back to the factory for Ring 3.    An extremely costly and time wasting series of events.   The install is very difficult where it is located so the amount of time invested is something we never would have done if we had known in the first place.  All the reading I could find never mentioned that they expected the connection of the doorbell transformer to have such a tiny impact nor does it describe the light then being stuck on and from what I experienced causing the battery to drain faster than before spending several hours running electrical to the doorbell.   Oh well, hopefully someone planning a similar installation will notice one of these and decide to make the right decision first.  We were tugged into it so that we already had time invested before each step forward. 

Makes me wonder if your description of software change triggering events applies to this device as well.