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Ring doorbell not charging (NOT SOLVED!!)

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Ring team this is definitely a significant issue.

So basically this device is unusable if it's low temps in terms of motion detection. My properly hardwired device went from 93 percent to 88 percent in ONE NIGHT because the temperature was "too cold" and I had too many motion events.

Like someone said at this point this device is nothing more than a trickle charge doorbell when it's 90 degrees outside with no motion events.

Good luck with that lol.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I'm seeing numerous people with the same issue and Ring not providing a real answer, so I am going to start removing my devices and seeing if anyone wants them, cancelling my subscriptions and moving to Next.  Very unfortunate Ring, this is on you.

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

inb4 customer service copy/paste post about how this is a user issue and the battery life can be impacted by colder temps/motion events ignoring the real context of 99% of the complaints.    

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Hi, I am new to this Ring Doorbell 3, I have the same issues and I get about 5-7 events per day. My battery drops a couple percent per day. I have it connected to my existing doorbell transformer which is at 16.58 VAC ± 1%, I have another transformer that is at 27 VAC ± 1% but did not use that one since it is above 24 VAC recomended by Ring. I think this is a defect in their design.  I only had this for less than a week and am not impressed.

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Same issue for me in the UK. Was working fine and all of sudden the hardwired stopped and just showing battery.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

So I've just bought a Ring 3. Got an existing mechanical doorbell with 8V AC transformer.

Existing circuit working fine and tested.
Installed Ring Doorbell 2 no issues but shows as battery only and not hardwired (not sure what the Ring app shows but mine just shows a battery).

Is this definitely a firmware issue? Was going to buy another transformer but looks like other people have done this and it hasn't resolved the issue. The label in the ring says it supports from 8-24V.
Also tried hard reset, that didn't work either.
I only want this if it will charge off the circuit, can't be bothered with charging batteries.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Hey Guys,

 

Having the same issue. I have a Ring Doorbell 1st edition. The device no longer charges when Hardwired. Goes from 100% to 75% in a course of a few hours with minimal motions etc. I have it to set to be as efficient as possible. I checked the wiring on both the transformer (16V 10VA which is compatible) and from the panel of the doorbell and both read 20.1 Volts form the Multimeter. The doorbell Chime is compatible and the white ring illuminates when plugged into the wall. It shows hardwired however the battery gets drained quickly. I call customer service and they have no response to it or acknowledge that it's possible that when hardwired it doesn't work. There are 27 pages in another post that they deemed resolved with no solution. Peopl still have an issue. 

I find it fustrating to buy a product from a company that will not acknowledge an issues or stand behind it. the response was to wait to see what happens. Let it stay hardwired till it dies and we can provide your money back. I already ordered the Nest doorbell. This feels like when apple releases a new phone/product and the old ones suddenly stop working. 

Jay

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Spouse decided to call support and they told us to charge it in full, reduce range to 5% and they would note it.  Also indicated he had not heard this was a wide issue....

 

So, issues here are falling on deaf ears and the solution is to remove your battery to charge it and reduce range to being at your front door....Nest is getting closer and closer to being bought.

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

same issue, spent couple hours troubleshooting, clear a firmware issue. Plug in charger cable, recharges, doesn't recognize the door bell power bracket. Come on Ring!