I've have the same issue actually talked with support a few weeks ago, to reset my video doorbell after battery died, at no point did she acknowledge this issue. I charged it and a week later died again, earlier in the week I check the health status and did not see wired only battery, odd. I have 19volts at the doorbell.
Ring please refund my yrly $30 dollars and I,d like a refund on my V/DB. Did not know when I bought it that it had such a short end of life.
Can anyone recommend a better product.
Also, it's been +10 here the last few days. The moment the sun goes down, the doorbell stops charging. The sun during the day is still not enough power to charge this stupid thing. It hasn't seen 100% charge
This is the worst experience that we are all incurring, and especially during a time when crime is up in our neighborhoods due to people being without a job because of the pandemic. God forbid a crime occur and we don’t have it recorded because our vendor: Ring, and technology: Ring Video Doorbell 2 failed us!
My Power Status consistently shows “very poor” and Battery Level 4% regardless of the time of day, temperature outside, or after performing all of the recommended trouble shooting steps multiple times. The app itself also continues to freeze, and I cannot access my videos (for the ones that actually record), my live view, or neighbor videos and comments because the app just freezes up constantly. The solar charger status shows connected, and there are more videos that record during the day for sure, so this must be the ONLY way it's staying powered at all. My videos have gone almost non-existent at night, which is when all of the crime occurs unfortunately!!! What good does having this product do us if it's failing to record ALL incidents like it advertises??!! And the advice to change the motion settings to less recordings is embarassing for Ring to even suggest as a resolution. Why would I limit recording motions that I want to detect to ensure that I capture any and every thing that occurs in front of my home? That's why I bought the product in the first place!
With the amount of feedback from the community all having the same issues and pinpointing it to when your firmware was released that caused the issue, Ring needs to acknowledged this problem and identify a resolution and push a fix immediately. You do not want to be held accountable or show failure and poor customer service during a time when consumers can make a decision to take their business, money and loyalty elsewhere. You ensured you withdrew my annual fee a few days ago with no problem, so I would expect the same respect due back to me in rectifying this issue, and quickly, before it results in a catastrophic loss for Ring. If you choose to not rectify this issue, I will expect a $30 refund issued to me immediately.
Also, I've found other articles where consumers have had to call customer service multiple times and when trouble shooting would not solve the issue, a replacement product was sent to the consumer. Is this what Ring is going to suggest to do for ALL CONSUMERS experiencing this issue? Previous Issue Reported
Thank you everyone. Ring please provide a response of how this will be resolved. I have purchased two products with the intent of purchasing more to have a full system through ring. At this time I have ceased any further purchases and have begun researching other options (Nest) due to your non response.
Mine stopped charging after the update as well. It still says hardwired but I now have to take the battery out and recharge it with the usb. It worked all thru the winter and stops now.