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Ring doorbell not charging (NOT SOLVED!!)

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

If it helps in you investigation I have same problem too. Hardwired and it still says hardwired . It was charging the battery for 3 months since installed it and now suddenly does not and also live view takes ages saying phone connection weak .... while phone is running 100mbps wifi network. It's simple investigation , you have sent the update what made devices failing, could you please reverse software update or replace devices ? Thanks
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I've have the same issue actually talked with support a few weeks ago, to reset my video doorbell after battery died, at no point did she acknowledge this issue. I charged it and a week later died again, earlier in the week I check the health status and did not see wired only battery, odd. I have 19volts at the doorbell. 

Ring please refund my yrly $30 dollars and I,d like a refund on my V/DB. Did not know when I bought it that it had such a short end of life.

Can anyone recommend a better product.

Thanks.

 

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Neighbor II

Re: Ring doorbell not charging (NOT SOLVED!!)

Call customer service. Get your money for the subscription that's left. If you had the doorbell less than a year, it can be replaced. If not, you're out of luck. They won't give you money for your doorbell. Their are plenty of other brands doing the same thing. I'd research to see what fits you better since each has its ups and downs. Nothing is perfect.
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New Neighbor II

Re: Ring doorbell not charging (NOT SOLVED!!)

@Chelsea_Ring, look at these replies.

NO AMOUNT OF TROUBLESHOOTING ON OUR END WILL RESOLVE **YOUR** PROBLEM!

Every single one of us are experiencing horrible battery charging after your update in January.

I bought this as a present for my old folks. It worked great for the first couple weeks until it took an update and the battery started to die while remaining hardwired, there is absolutely nothing we have done to do this.

Talk about mislabeled products. What ever happened to this being hardwired? I got it for this purpose specifically.

NOWHERE DOES IT STATE ON THE BOX THAT THE HARDWIRE DOES ABSOLUTELY NOTHING UNLESS YOU LIVE IN THE TROPICS! If you live in the US or Canada, or anywhere that sees cold, this is now strictly a battery only camera doorbell, not what you paid for or was advertised as!
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New Neighbor II

Re: Ring doorbell not charging (NOT SOLVED!!)

Also, it's been +10 here the last few days. The moment the sun goes down, the doorbell stops charging. The sun during the day is still not enough power to charge this stupid thing. It hasn't seen 100% charge 

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I've spoken to support and they guide me through the reset process and that didn't work. Also now got a new issue that doorbell says poor connection even when next to router and while show -43 rssi. Join few ring doorbell groups on facebook and you'll see tens of thousands of people reporting same type of problems. On this problem ring support didn't want to comment and guy said to me I will log your concern and rushed me off the chat. This is not device anyone purchased Ring team.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Ring @Chelsea_Ring

This is the worst experience that we are all incurring, and especially during a time when crime is up in our neighborhoods due to people being without a job because of the pandemic. God forbid a crime occur and we don’t have it recorded because our vendor: Ring, and technology: Ring Video Doorbell 2 failed us!

 

My Power Status consistently shows “very poor” and Battery Level 4% regardless of the time of day, temperature outside, or after performing all of the recommended trouble shooting steps multiple times. The app itself also continues to freeze, and I cannot access my videos (for the ones that actually record), my live view, or neighbor videos and comments because the app just freezes up constantly. The solar charger status shows connected, and there are more videos that record during the day for sure, so this must be the ONLY way it's staying powered at all. My videos have gone almost non-existent at night, which is when all of the crime occurs unfortunately!!! What good does having this product do us if it's failing to record ALL incidents like it advertises??!! And the advice to change the motion settings to less recordings is embarassing for Ring to even suggest as a resolution. Why would I limit recording motions that I want to detect to ensure that I capture any and every thing that occurs in front of my home? That's why I bought the product in the first place!

 

With the amount of feedback from the community all having the same issues and pinpointing it to when your firmware was released that caused the issue, Ring needs to acknowledged this problem and identify a resolution and push a fix immediately. You do not want to be held accountable or show failure and poor customer service during a time when consumers can make a decision to take their business, money and loyalty elsewhere. You ensured you withdrew my annual fee a few days ago with no problem, so I would expect the same respect due back to me in rectifying this issue, and quickly, before it results in a catastrophic loss for Ring. If you choose to not rectify this issue, I will expect a $30 refund issued to me immediately. 

 

Also, I've found other articles where consumers have had to call customer service multiple times and when trouble shooting would not solve the issue, a replacement product was sent to the consumer. Is this what Ring is going to suggest to do for ALL CONSUMERS experiencing this issue? Previous Issue Reported 

 

Thank you!

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Thank you everyone.  Ring please provide a response of how this will be resolved.  I have purchased two products with the intent of purchasing more to have a full system through ring.  At this time I have ceased any further purchases and have begun researching other options (Nest) due to your non response.  

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Community Moderator

Re: Ring doorbell not charging (NOT SOLVED!!)

We value your feedback, and we continue to share this with our teams here. As we investigate this matter, we ask that you consider the number of factors that can drain a battery. This includes:
  • Cold Weather, even if only overnight during peak low temperature.
  • Too many events per day, or frequent lengthy live views.
  • Ensuring wifi signal, or RSSI, is good and to recharge the battery to 100% each time will help your Ring device work efficiently in reference to time between charges.
If you feel that your concern is persisting and is not related to any of the variables above, please reach out to our support team for both in-depth troubleshooting and to provide our team with individual examples of your concerns.


Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Mine stopped charging after the update as well.  It still says hardwired but I now have to take the battery out and recharge it with the usb.  It worked all thru the winter and stops now.