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Ring doorbell not charging (NOT SOLVED!!)

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New Neighbor II

Ring doorbell not charging (NOT SOLVED!!)

I'm starting a new thread because Ring chose to mark the last in-depth discussion as Solved when this problem IS NOT SOLVED!

They forced a new firmware to these devices which stop them from charging unless you live in the tropics. Spend countless hours troubleshooting, spending more money upgrading the transformer, wiring, all which did not solve the problem. Ring now states their product will not charge in the cold and they have disabled charging to the device. Guess what? That hardwire doesn't actually power the doorbell, it CHARGES THE BATTERY THAT CANT CHARGE BECAUSE THEY DISABLED IT.

Get your sh*t together Ring! We have already pinpointed it to when your firmware was released that caused the issue, and you have not once acknowledged a problem or tried to be of assistance.
79 REPLIES 79
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Community Manager

Re: Ring doorbell not charging (NOT SOLVED!!)

Hey @wpgcan. This is not at all the experience we want for our neighbors, and I apologize that your experience with your Doorbell has caused this. I want to try dig a bit deeper into this with you with some investigation on how your Doorbell's battery percentage is over time.

 

First thing, please check in your Device Health for your Doorbell to ensure that it is showing as Hardwired. If it's showing as hardwired, you should be getting a general trickle charge of about ~10%, which this charge amount can vary depending on the number of events you have in any given day. Normally, this is with about 10 maximum events in a day. This can also vary depending on the level of power that is going into your Doorbell to help charge up the battery within it. 

 

If you only seem to have those amount of events in a day, then let's spend a day occasionally checking the percentage! This may be best by keeping a track of it in this Community thread, if that is easier, or writing it down as a note for yourself. In the morning when you wake up, check the battery percentage and see what it's at. Then, see how it is in the afternoon, evening, and before you go to bed. Is the Doorbell's battery percentage going up or down in this day? If it's going up, then no need to worry, as it's successfully charging as much as it can! If you notice it's going down, review how many events you have. Did you have 20 events in that day you're recording it? Your Doorbell may be using more of the battery than expected because of the increase in events. 

 

To reach a solution sooner and without this investigation, I do strongly encourage you to reach out to our support team here. Being in contact with them over the phone will help ensure that you get a speedy resolution, as they can take a look into your event history and battery levels to see if you are having a lot of events that is reducing the battery life. Additionally, they can see what battery level you are at after every single event to see if there is only a negative decline in battery level, or if it varies or goes up at all. I recommend this so you can avoid your personal troubleshooting and save time, but I'm here to assist if you wish to do the investigation yourself! Smiley Happy  



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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Ive had the Ring doorbell product installed for 3 years, first with the original Doorbel, and now with Doorbell 2.

 

Doorbell 2 has been installed for about 18 months, and up until recently has been working flawlessly.  About 2 months ago I started getting low battery notifications, despite being hardwired.

 

I initially thought it was a problem with the hardwired power, but on checking everything, including measuring the voltage suppled on the back of the doorbell, concluded that the hardwore power is being supplied as normal.

 

My average number of recorded events is around 100 per day (I have motion detection set)  This has never presented any previous problems, and I wouldnt expect it to having hardwired power.

 

I am out the country on a regular basis, and cant be removing the battery to top up the charge on a regular basis.  Whats going on here???

 

I should also point out that  have 3 other Ring Cameras installed, all on solar power, and have never had anny issue with the battery power on these, which are also all set up to record on movement.

 

Ive now turned off movement triggered recording on the doorbell in an attempt to improve batter charge performance, but this kind of defeats the purpose of having the doorbell installed in the first place.

 

Please advise.

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I am/was a loyal Ring customer, as well. The first Ring doorbell lived on my front door for about 5 years, without issue, until the push button contacts started sticking. I had even purchased the backyard motion light camera and enjoyed the sense of security that it brought our family.
After numerous attempts to clean/maintain the original bell, I broke down and purchased Ring2 doorbell. Why not, right? Easy install, easy setup, low maintenance...... sure. Take my money. Everything worked fine for about 4 months. Firmware update happens and, BOOM!, charging issues. I take it off, charge it up, meter the connections and test the doorbell (master electrician). All’s good, I think. Four days later, battery is at 3%. Ugh. Internet solution time, right?
So I finally find the call center number and thanks to COVID, will be trying to figure out how to get through sometime between 5AM and 6PM Central European time.
Best of luck, everyone. Stay healthy. Stay safe. I’ll post an update if I can get it fixed.
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I got the same problem. Not charging and no sound when button is pressed.

only happened in the last dat or so.

 

Please fix

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

I have the same issue I'm in California.  My ring will not charge and its at 3%  battery power when  will this bug be fixed(Note I have the wall charger for ring doorbell). My ring has been fine for a year and then it stopped charging.

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Have they solved it??? I have the same issue

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

My Doorbell went completely offline, it has taken 2 days of resetting and charging to even get the doorbell to make a sound when the button is pressed.

 

Now it is back to working, BUT it is showing Battery not Hardwired, which it was showing for the past year.

 

 

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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

Same issue. Bought brand new a few months ago and now doesn't work. It's been hard wired since inception. About to get rid of this and flood light. BS product
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New Neighbor

Re: Ring doorbell not charging (NOT SOLVED!!)

ring door bell does not charge. Or at least does not show is it charged on the app. was showing 13\%. Now showing 16\% charge after 3 days of charging. Blue light on front flashed at 1 o clock and constant blue light at 12 o clock.

 

Looks like we have the same problem. Have done latest firmware update about a week ago.

 

Any ideas?